Sr. IT Support Engineer

iSoftStone • Bellevue, WA

98d • $48 - $60 • Onsite

About The Position

iSoftStone, Inc. is seeking a Sr. IT Support Engineer to work onsite in Bellevue, Washington. The role provides advanced on-site IT support and administers office IT and network infrastructure, enterprise systems, security, backups, and employee device lifecycle processes. The engineer also coordinates with vendors and internal infrastructure teams, supports operational improvements, and mentors junior IT staff.

Applicants must be authorized to work for any employer in the United States. The company is unable to sponsor or take over sponsorship of an employment visa at this time. The position is offered as W2 temporary work or 1099/C2C contracting, with hourly pay depending on the arrangement.

Requirements

• At least 5 years of hands-on experience in IT Support, Systems Administration, or Enterprise Desktop Support.
• Experience providing L3 technical support in a corporate environment.
• Expert-level troubleshooting of Windows and macOS operating systems.
• Strong knowledge of enterprise networking concepts, including TCP/IP, LAN/WAN, VLANs, DHCP, DNS, VPNs, wireless networking, and firewall fundamentals.
• Hands-on experience administering Microsoft 365, Azure AD, Exchange Online, Intune, or equivalent enterprise cloud platforms.
• Experience supporting Windows Server environments, Active Directory, Group Policy, and enterprise endpoint management.
• Strong analytical and troubleshooting skills, including root cause analysis and resolution of complex technical issues.
• Fluent in written and spoken English, with excellent customer service, communication, and stakeholder management skills.
• Strong communication skills with employees, leadership, vendors, and cross-functional teams.
• Ability to prioritize multiple critical issues in a fast-paced environment.
• Proactive, detail-oriented, and highly service-driven approach.
• Strong ownership, accountability, and follow-through.
• Ability to mentor junior team members and lead technical initiatives when required.
• Must be authorized to work for any employer in the United States; visa sponsorship or transfer is unavailable.

Nice To Haves

• Experience with PowerShell scripting or task automation.

Responsibilities

• Maintain, troubleshoot, and optimize office network infrastructure, including routers, switches, firewalls, Wi-Fi, VPNs, and network security devices.
• Administer Windows server environments, Azure AD, Microsoft 365, Exchange Online, Intune, and other enterprise collaboration platforms.
• Perform system administration, configuration, monitoring, and preventive maintenance across office IT infrastructure.
• Serve as the primary on-site IT contact and provide advanced L1/L2/L3 technical support to employees.
• Diagnose and resolve complex hardware, software, operating system, network, authentication, and application issues with minimal escalation.
• Lead troubleshooting for critical incidents, conduct root cause analysis, and implement long-term corrective actions.
• Manage IT onboarding and offboarding, including workstation provisioning, software deployment, account administration, security permissions, and device lifecycle management.
• Mentor junior IT support staff and provide technical guidance.
• Maintain inventory of IT assets, software licenses, and office equipment and ensure compliance with company policies.
• Coordinate with Internet Service Providers, hardware and software vendors, and internal infrastructure teams on issue resolution, warranty services, procurement, and infrastructure improvements.
• Evaluate and recommend hardware, software, and operational improvements to enhance IT service quality.
• Manage and monitor backup systems and disaster recovery processes.
• Administer endpoint security, operating system patching, antivirus solutions, identity management, and access control.
• Support security incident response, vulnerability remediation, and compliance with corporate IT security policies.
• Identify opportunities to improve IT support processes, automate repetitive tasks, and enhance operational efficiency.
• Drive IT operational improvements and implement best practices.

Benefits

• Temp salaried employees scheduled to work at least 30 hours per week may receive medical, dental, and vision coverage, a 401(k), and holidays.
• 1099/contractors receive no benefits.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed