Sr. IT Support Engineer

iSoftStone • Bellevue, WA

2d • Onsite

About The Position

iSoftStone, Inc. is seeking a Senior IT Support Engineer to join its team in Bellevue, Washington. This is an onsite opportunity. The role provides senior-level support for office IT and network operations, employee technical support, IT asset management, vendor coordination, backup and disaster recovery, security, and operational improvements. The position serves as the primary onsite IT contact and provides advanced L1/L2/L3 support, leads critical incident troubleshooting and root-cause analysis, and mentors junior support staff. Applicants must be authorized to work for any U.S. employer; visa sponsorship is not available.

The position supports Windows Server environments, Azure AD, Microsoft 365, Exchange Online, Intune, enterprise collaboration platforms, office networking, endpoints, and related security and backup systems. Pay is listed as $48–$53 per hour for W2 temporary workers and $53–$60 per hour for 1099/C2C contractors. Contractors receive no benefits. Temporary salaried employees scheduled to work at least 30 hours per week are eligible for medical, dental, and vision coverage, 401(k), and holidays.

Requirements

• At least 5 years of hands-on experience in IT support, systems administration, or enterprise desktop support, including L3 technical support in a corporate environment.
• Expert-level troubleshooting of Windows and macOS operating systems.
• Strong knowledge of enterprise networking concepts, including TCP/IP, LAN/WAN, VLANs, DHCP, DNS, VPNs, wireless networking, and firewall fundamentals.
• Hands-on experience administering Microsoft 365, Azure AD, Exchange Online, Intune, or equivalent enterprise cloud platforms.
• Experience supporting Windows Server environments, Active Directory, Group Policy, and enterprise endpoint management.
• Strong analytical and troubleshooting skills, including root-cause analysis and resolution of complex technical issues.
• Fluent written and spoken English.
• Excellent customer service, communication, and stakeholder management skills.
• Experience driving IT operational improvements and implementing best practices.
• Ability to prioritize multiple critical issues in a fast-paced environment.
• Proactive, detail-oriented, service-driven approach, with strong ownership, accountability, and follow-through.
• Ability to mentor junior team members and lead technical initiatives when required.
• Applicants must be authorized to work for any employer in the United States; visa sponsorship is unavailable.

Nice To Haves

• Experience with PowerShell scripting or task automation.

Responsibilities

• Maintain, troubleshoot, and optimize office network infrastructure, including routers, switches, firewalls, Wi-Fi, VPNs, and network security devices.
• Administer Windows server environments, Azure AD, Microsoft 365, Exchange Online, Intune, and other enterprise collaboration platforms.
• Perform system administration, configuration, monitoring, and preventive maintenance across office IT infrastructure.
• Serve as the primary onsite IT contact and provide advanced L1/L2/L3 technical support to employees.
• Diagnose and resolve complex hardware, software, operating system, network, authentication, and application issues with minimal escalation.
• Lead troubleshooting for critical incidents, conduct root-cause analysis, and implement long-term corrective actions.
• Manage IT onboarding and offboarding, including workstation provisioning for PC and Mac, software deployment, account administration, security permissions, and device lifecycle management.
• Mentor junior IT support staff and provide technical guidance.
• Maintain an accurate inventory of IT assets, software licenses, and office equipment, ensuring compliance with company policies.
• Coordinate with internet service providers, hardware and software vendors, and internal infrastructure teams on issue resolution, warranty services, procurement, and infrastructure improvements.
• Evaluate and recommend hardware, software, and operational improvements to enhance IT service quality.
• Manage and monitor backup systems and disaster recovery processes to support business continuity.
• Administer endpoint security, operating system patching, antivirus solutions, identity management, and access control.
• Support security incident response, vulnerability remediation, and compliance with corporate IT security policies.
• Identify opportunities to improve IT support processes, automate repetitive tasks, and enhance operational efficiency.

Benefits

• Medical insurance for temporary salaried employees scheduled to work at least 30 hours per week.
• Dental insurance for temporary salaried employees scheduled to work at least 30 hours per week.
• Vision insurance for temporary salaried employees scheduled to work at least 30 hours per week.
• 401(k) for temporary salaried employees scheduled to work at least 30 hours per week.
• Holidays for temporary salaried employees scheduled to work at least 30 hours per week.
• No benefits are offered to 1099/contractors.

What This Job Offers

• Career Level: Senior
• Education Level: No Education Listed