Sr Internal HR Specialist, People Relations - GA - On Site

Vensure Employer Solutions•Duluth, GA

35d•Onsite

About The Position

Vensure Employer Solutions is a leading HR technology and service provider serving over 95,000 businesses. As a "One Employer Solution" headquartered in Chandler, Arizona, Vensure helps businesses streamline and grow operations with custom strategies. This position is based on-site in a dynamic, global company. The Senior Internal Human Resources Specialist - People Relations & HR Partnerships plays a critical role in fostering a positive work environment. Responsibilities include managing employee relations, conducting investigations, assisting with termination consultation escalations, and providing performance management and discipline training to managers. The role also involves serving as a strategic advisor to company leaders, aligning HR strategies with business goals, conducting HR audits, and implementing initiatives to enhance performance, culture, optimize processes, manage risk, and ensure legal compliance. This position requires a seasoned HR professional with expertise in employment laws, conflict resolution, and employee relations best practices.

Requirements

Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required.
Understanding of multi-state employment laws preferred.
Working knowledge of multiple human resource disciplines, including, employee relations, organizational diagnosis, performance management, recruitment, compensation and benefits.
Strong verbal and written communication skills and interpersonal effectiveness at all levels in the organization and across cultures.
Strong problem-solving and conflict resolution skills.
Proven ability to build strong relationships and influence stakeholders.
Adheres to KPIs and SOPs according to established guidelines.
Ability to apply change management initiatives to assist in business transformation.
Must use logic and reasoning to make immediate decisions under pressure or tight deadlines.
Ability to make proper judgment calls when presented by a situation/problem.
Strong sense of business ethics including the ability to handle confidential information appropriately.
Able to effectively manage multiple projects and attend to daily HR matters while maintaining focus and follow through on issues until resolved and delivering results as committed.
Ability to make recommendations to effectively resolve escalations by using judgment that is consistent with the standards, practices, policies, procedures, regulations and/or government law.
Demonstrated proficiency in conducting root cause analysis and strong problem solving and decision-making skills.
Ability to research and analyze various types of data.
Ability to prioritize and efficiently execute a high volume and broad scope of tasks within tight deadlines, competing demands and changes in the work environment.
Ability to deal with frequent interruptions, changes, delays or unexpected events.
Strong organizational, analytical, and problem-solving skills.
Capability to learn quickly.
Ability to collaborate with others.
Demonstrated ability to consult effectively with all levels of management with multiple conflicting priorities.
Expertise in establishing credibility, be decisive and be able to recognize and support the organization's preferences and priorities.
Bachelor's degree in Human Resources, Business Administration, or a related field and/or equivalent combination of education, experience, and HR-related certifications.
Minimum of 5-7 years of experience handling employee relations, investigations, and advising leadership on performance management, disciplinary actions, coaching and guiding managers on leadership and management best practices, talent management, and strategic HR Partnership.
Demonstrated knowledge and experience in Human Resources best practices with emphasis on employee relations as well as related federal, state and local laws and regulations required.
Consulting experience and/or PEO experience preferred.
Proficiency with Microsoft Office software (Outlook, Excel, Word, PowerPoint) with ability to learn other applications as needed.
PRISM experience preferred.
PHR, SPHR, SHRM-CP or SHRM-SCP certification highly preferred or willingness to obtain within first year of employment.
Sedentary Work: Primarily involves sitting for extended periods, often at a desk or computer.
Manual Dexterity: Frequent use of hands and fingers to operate a computer keyboard, mouse, and other office equipment.
Mobility: Occasional walking or traversing throughout the office to meet with leaders, collect evidence and observe spaces related to an investigation, conduct termination meetings and offboarding procedures.
Visual Acuity: Ability to read and analyze data on a computer screen (or to read and analyze data with reasonable accommodations) and in printed materials.
Attention to Detail: High level of accuracy and attention to detail in all tasks.
Problem-Solving: Strong analytical and problem-solving skills to address complex HR issues.
Decision-Making: Ability to make sound decisions based on thorough analysis and judgment.
Stress Management: Capability to handle high-pressure situations and manage stress effectively.
Adaptability: Flexibility to adapt to changing priorities and work environments.
Verbal Communication: Excellent verbal communication skills to interact effectively with employees, managers, and senior leaders.
Written Communication: Strong written communication skills for drafting reports, policies, and training materials.
Listening: Active listening skills to understand and address employee concerns and feedback.
Presentation: Ability to present and advise leaders on complex issues with confidence and sound business judgement to diverse audiences and personalities.
Interpersonal Skills: Strong interpersonal skills to build and maintain positive relationships with stakeholders at all levels.
Ability to work in a fast-paced environment and manage multiple priorities.

Nice To Haves

Understanding of multi-state employment laws
Consulting experience and/or PEO experience
PRISM experience
PHR, SPHR, SHRM-CP or SHRM-SCP certification highly preferred or willingness to obtain within first year of employment.

Responsibilities

Serve as a trusted advisor to employees and managers on employee relations issues.
Conduct thorough and impartial investigations into employee complaints, grievances, and allegations of misconduct.
Promote a positive work environment and culture.
Lead and manage complex investigations related to workplace issues, ensuring compliance with company policies and legal requirements.
Document findings and prepare comprehensive investigation reports.
Recommend appropriate actions based on investigation outcomes.
Escalate complex issues and follow through to resolution, ensuring appropriate communication.
Provide guidance and support to managers on handling sensitive employee relations matters.
Partner with management to improve work relationships, build morale, and increase productivity and retention.
Create investigation plans, send notices, schedule interviews, conduct interviews, take detailed notes, ensure signed statements, prepare summary reports and exhibit lists, update the investigation tracker, and ensure files are complete and organized.
Communicate with leaders and employees to update them throughout the investigation process.
Follow up post-investigation to monitor and prevent retaliation.
Ensure follow-through and implementation of post-investigation disciplinary actions, sit in on disciplinary meetings, and ensure actions are signed and added to the personnel file.
Verify completion of mandatory training post-investigation and ensure documentation is stored.
Identify legal and regulatory compliance concerns related to employee relations and partner with managers on coaching, counseling, reduction in force decisions, and termination analysis.
Assist with reviewing pre-termination cross-check escalations and providing guidance to the internal team, and recommend actions to Internal HR leadership.
Update educational guides, the Managers Corner, and other manager training resources on key managerial concepts.
Review EEOC position statements, documentation, and exhibit lists prepared by legal.
Ensure all internal employee legal actions and EEOC complaints are tracked and follow up with legal on the complaint process and outcome.
Follow up with legal on debriefs/autopsies to collect insights and provide coaching recommendations back to leaders.
Review proposed unemployment responses for cases the company plans to contest based on allegations of misconduct.
Review documentation packets and provide guidance to the Internal Human Resource Associate responsible for responding to unemployment claims.
Review initial unemployment determinations to decide whether an appeal should be filed.
Prepare and coach the Internal Human Resources associate on how to respond and participate in unemployment hearings.
Perform post-call debriefs to review opportunities for continuous enhancement.
Assist with providing guidance and training on performance improvement plans and reviewing them for other specialists.
Assist in the development and updating of HR policies and procedures.
Complete HR compliance projects and other department projects as assigned.
Ensure compliance with federal, state, and local employment laws and regulations.
Stay current with industry trends and best practices in employee relations and performance management.
Compile KPI data, measure, track progress, and update assigned scorecard statistics.
Participate in department rock planning meetings, lead and participate in department rocks per quarter, and plan out rock milestones and goals.
Take ownership and accountability for working on rock projects and updating the quarterly rock sheet.
Prepare an issues list of observations, opportunities to streamline processes, or issues to troubleshoot for IDS discussions.
Participate and be fully engaged in EOS/Traction department processes.
Partner with the HR Compliance team on Internal HR Compliance projects and initiatives.
Assist in the development, implementation, and maintenance of compliance policies and procedures.
Conduct regular risk assessments to identify potential areas of compliance vulnerability and risk.
Conduct internal audits and investigations to ensure compliance with policies and regulations.
Prepare reports and recommend corrective actions as necessary.
Provide guidance and support to various departments on compliance-related matters.
Execute on the Business Leadership excellence program quarterly conversations & company scorecard discussions with assigned department leaders.
Collaborate with business leaders to understand their goals and challenges, and develop HR strategies that support business objectives.
Serve as a communication conduit for leaders on key company initiatives, objectives, and priorities.
Execute on the Vensure Leadership Development Succession planning program with assigned department leaders.
Provide insights and recommendations on workforce planning, talent management, and organizational development.
Conduct HR audits and assessments to identify areas for improvement.
Provide expert advice on employee relations, performance management, and compliance issues.
Coach and guide leaders on the performance management process, disciplinary action best practices, and performance improvement plans.
Provide coaching and support to managers and employees on HR-related issues.
Provide guidance to leaders on professional development conversations with employees, guide them on Vensure's Professional Growth Plan template and process, and communicate internally to set up employee Professional Growth plans.
Respond to complex employee inquiries and provide guidance on HR policies, procedures, laws, and standards.
Monitor and respond to inquiries from department leaders and employees within department response time standards and KPIs.
Conduct pre-termination consultations and escalate pre-term cross-check issues to Internal HR leadership.
Coordinate on-site support for separation conversations, lead termination meetings in partnership with department leaders, and coordinate the offboarding process.
Respond to escalations and questions from leaders on HR tickets, and communicate internally on ticket progress and troubleshooting.
Properly and timely document all employee-related interactions.
Perform job evaluations and job analyses.
Prepare job descriptions according to department processes, and update department career paths.
Review positions to determine FLSA compliance with white collar duties test, minimum salary thresholds, and conduct FLSA audits.
Respond to escalations on performance review system issues/troubleshooting by communicating internally to troubleshoot appraisal system issues.
Coordinate with HR Operations & HR Service team on report requests for department leaders.
Pull company comp data and pay ranges upon request for authorized department leaders.
Communicate with leaders on title updates, FLSA adjustments, compliance requirements, etc.
Assist with compiling and sending reports, communications, documentation, etc. for cyber security compliance/policy accountability, Microsoft teams photos, and other cross-departmental collaborative efforts.
Assist with providing input and developing and implementing HR policies and procedures tailored to the organization's needs.
Lead and manage HR projects from inception to completion.
Ensure projects are delivered on time, within scope, and within budget.
Provide regular updates and reports to senior leadership on project progress.
Perform other duties and projects as assigned by management.
Assist with and participate in compliance projects and other department projects and initiatives, as assigned.
Assist with sharing knowledge among the team about SME/accountability area and mentoring other HR specialists.
Assist with department trainings, and providing feedback to leadership upon request.
Ensure compliance with federal, state, and local employment laws and regulations.
Identify and mitigate HR-related risks for the organization.
Attend webinars, seminars and other trainings to stay up to date on laws and industry trends and best practices.
Regular attendance at the assigned work location for our corporate office locations is an essential job function.
May be asked to assist with the request for hire/request for offer process and/or tickets.
Back up the HR operations team when needed, in urgent situations, and/or to provide time zone coverage on processing HR tickets and making corresponding updates in the HRIS.
May be asked to assist or manage leave of absences and accommodations.
Back up HR operations team when needed, in urgent situations, and/or to provide time zone coverage for conducting final pay meetings and exit interviews.
May assist with HR-related mail in the office and assist with responses and/or distribution within the team.
May assist with crossover duties or back up other Internal Human Resources Specialists on the team periodically.
May be asked to assist with processing and reviewing background checks in accordance with company standards.
May assist with processing UI and Workers Comp claims.
May be asked to assist with processing Verifications of employment, when needed.
Perform other duties as assigned.

Benefits

Health Insurance: Medical, dental, and vision coverage
Retirement Plan: 401(k) with company match
Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state law
Life insurance
Short term disability
Long term disability
Employee assistance program (EAP)
Flexible spending account (FSA)
Health savings account (HSA)
Identity theft protection
Critical illness
Accident
Cancer
Hospital protection
Legal insurance
Pet insurance