Sr. Infrastructure Engineer - IT Operations

INTEGRIS Health•Oklahoma City, OK

About The Position

The Senior Infrastructure Engineer has a mid-level understanding of many IT infrastructure components and how they work together to enable end-user applications and support services. Although technical specialization may be in areas such as servers, compute, networking, storage, data centers, communications, data protection, or virtualization, the role encourages moderate knowledge and experience across multiple engineering disciplines. The engineer supports lead engineers with infrastructure implementation, automation, and ongoing maintenance. The role also provides feedback, recommendations, and as-built documentation for technical and architectural designs throughout the infrastructure lifecycle, supporting continuous improvement within IT Service Management. The position reports to a Manager of Information Technology Services and responds to training and direction from Lead Engineers, Architects, and the Project and Service Management Offices.

Requirements

At least four years of relevant experience or a bachelor's degree in a related field.
Previous work experience supporting multiple infrastructure disciplines.
Experience working with business units to assist with applying technology.
ITIL certification within six months of employment.
Ability to communicate effectively in English, verbally and in writing.
Previous work experience with Wide Area Network and Local Area Network infrastructure.
Experience in a mid- to large-sized enterprise environment.
For the storage infrastructure specialization: working knowledge of Storage Area Networks and Fibre Channel switch infrastructure; at least 50% of relevant experience must emphasize storage-related infrastructure.
For the unified communications specialization: knowledge of telephone switching architecture, including legacy and VoIP systems; working knowledge of mobile telecommunications provisioning and troubleshooting; and ability to use and interpret syslog and call detail records.

Nice To Haves

Intermediate-level certification such as RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP, or an intermediate-level storage certification; four years of experience may substitute for the certification requirement.
Experience with management platforms and remote monitoring.
Experience with a protocol analyzer.
Microsoft certifications.
Experience with Microsoft Active Directory.
Knowledge of telecommunications alarm management platforms and remote monitoring.
Working knowledge of Ethernet, Internet Protocol, routing, and QoS.

Responsibilities

Mentor and train junior team members.
Serve as an escalation point for Infrastructure Engineers.
Analyze the current state of systems and procedures and recommend designs or modifications to achieve desired goals.
Assist with roadmap planning for production infrastructure and keep versions current and supported.
Implement and maintain enterprise standards for applications and infrastructure.
Install and configure systems according to design specifications.
Assist with analysis, troubleshooting, repair, and performance tuning of complex systems and hardware components.
Support the ITIL Service Transition process by ensuring new and modified services are documented, including as-built documentation, and that Service Desk and L2 Operations personnel are informed and trained.
Support testing and evaluation of technologies under review.
Monitor the environment, assign problem tickets and incidents appropriately, and schedule reviews to determine support needs for existing and new systems.
Provide technical support and 24/7 incident response.
Complete root cause analyses for failures that cause downtime or performance outside service-level agreement tolerances.
Assist with developing and maintaining annual infrastructure performance and capacity reports.
Communicate effectively in plain English with business professionals, application owners, and customers while considering both their needs and IT requirements.