Network Operations Engineer — IT Infrastructure
About The Position
As a Network Operations Engineer, you will help keep SoFi’s corporate network running day to day across offices, data centers, the cloud, and remote access. You will troubleshoot and resolve issues, carry out planned changes, and keep monitoring and documentation up to date. You will work closely with the Network Architect, SRE, Cloud Engineering, Cybersecurity, and IT Support teams to keep the network reliable and secure in a regulated financial-services setting. The role supports office networks built on stacked Cisco Catalyst 9300 switching, Aruba Wi-Fi 6E (AP-635 and Aruba Central), redundant security edges, and dual ISP circuits. It also includes supporting firewall and secure access platforms such as Palo Alto Networks and Zscaler, cloud connectivity, vendor and carrier relationships, network records, office projects, and audit evidence for SOX, PCI, and banking regulator reviews. The position includes participation in an on-call rotation and occasional travel to offices.
Requirements
- Bachelor’s degree plus 2–3 years of experience, or a master’s degree plus 2 years of programming experience, in software engineering, computer science, or a related field.
- Solid knowledge of networking fundamentals, including TCP/IP, subnetting, VLANs, trunking, spanning tree, LACP, DHCP, DNS, and NAT.
- Working knowledge of BGP and OSPF.
- Hands-on experience configuring and troubleshooting Cisco switches, such as Catalyst or Meraki.
- Experience supporting enterprise wireless networks.
- Experience with next-generation firewalls and VPNs, such as Palo Alto Networks or Zscaler.
- Comfort using troubleshooting tools such as packet captures (Wireshark), traceroute, and monitoring dashboards.
- Experience working in a ticketing and change management process, such as ServiceNow.
- Exceptional communication skills and a customer-service mindset; ability to explain issues clearly to non-technical colleagues.
- Willingness to join an on-call rotation and travel to offices occasionally.
Nice To Haves
- Experience with Aruba/HPE enterprise wireless.
- Basic AWS networking knowledge, including VPCs, security groups, Transit Gateway, and Route 53.
- Experience with Datadog or other network monitoring tools.
- Scripting or automation skills, such as Python, Ansible, or APIs.
- Experience at a bank, fintech, or other regulated company.
- Certifications such as CCNA/CCNP, Aruba ACMA/ACMP, PCNSA, or Network+.
Responsibilities
- Run day-to-day network operations for offices and colocation data centers; handle internal and ServiceNow tickets and requests, escalating when needed.
- Troubleshoot and resolve wired, wireless, firewall, VPN, and internet connectivity incidents; identify root causes and document what happened.
- Support office networks using Cisco Catalyst 9300 switching, Aruba Wi-Fi 6E, redundant security edges, and dual ISP circuits.
- Carry out planned network changes under change management, including VLANs, switch ports, wireless SSIDs, firewall rules, firmware upgrades, and hardware replacements.
- Support firewall and secure access platforms, including policy updates, remote access troubleshooting, and log reviews in collaboration with Cybersecurity.
- Troubleshoot site-to-site VPN, BGP, and DNS issues, including Route 53 and Cloudflare, with Cloud Engineering.
- Monitor network health using Datadog, SNMP, and Aruba Central; tune alerts, track uptime against the 99.99% site target, and participate in an on-call rotation.
- Coordinate with ISPs and carriers on outages and orders, and manage hardware RMAs and support cases.
- Maintain network diagrams, runbooks, IP and VLAN records, and the ServiceNow CMDB inventory.
- Support office openings, office refreshes, hardware lifecycle replacements, and modernization work such as 802.1X/NAC, QoS, and out-of-band management, including occasional travel to offices.
- Provide audit evidence for SOX, PCI, and banking regulator reviews, including configuration backups, change records, and access reviews.
Benefits
- Competitive benefits; details are available on the company’s Benefits at SoFi & Galileo page.
- The role may be eligible for a bonus and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
