Sr. Help Desk Support Technician

ID Logistics US•Kenosha, WI

1d•$65,000 - $72,000•Onsite

About The Position

The Sr. Help Desk Support Technician, also referred to as Sr. IT Warehouse Support Technician, maintains and supports computer systems and networks to ensure high functionality. The role applies knowledge of warehouse processes, computer software and hardware, RF equipment, and internet applications to troubleshoot and maintain technology supporting warehouse operations. The goal is to build and maintain efficient operational performance and optimize the role of technology in a 3PL packaging and fulfillment warehouse. This is an onsite position in Kenosha, Wisconsin, with a Monday-through-Friday schedule from 8 AM to 5 PM. Limited travel may be required based on business needs. The position is not eligible for immigration sponsorship. Compensation is an annual salary of $65,000–$72,000 plus a performance-based bonus.

Requirements

High school diploma; relevant work experience may be substituted in lieu of an advanced degree.
At least 3 years of end-user support experience.
At least 1 year of IT support experience.
Working knowledge of Microsoft Windows 10 and Microsoft Server products.
Working knowledge of Microsoft Office Suite.
Working knowledge of TCP/IP networking and VPN technologies.
Working knowledge of data backup, virus protection, and network system monitoring.
Strong analytical and troubleshooting skills, with the ability to manage technical operations.
Excellent diagnostic and problem-solving abilities.
Outstanding organizational and time-management skills.
Effective verbal, written, and presentation communication skills.
Solid understanding of computer systems, networks, and internet security principles.
Ability to participate in on-call support within a 24/7 operational environment.

Nice To Haves

At least 3 years of experience with Warehouse Management Systems (WMS).
Experience with RF technology.
In-depth knowledge of data privacy principles and advanced network security.
Demonstrated ability to work collaboratively and adapt in a fast-paced environment.

Responsibilities

Develop and maintain local networks to optimize performance.
Troubleshoot and analyze warehouse operational equipment and systems.
Develop strategies for short- and long-term goals to meet or exceed warehouse operational expectations.
Support PowerShell scripting and automation.
Own the relationship between technical operations and production operations.
Package software installations for deployment to multiple computers.
Ensure the security and privacy of networks and computer systems.
Diagnose and resolve technical problems.
Set up computer workstations and required peripheral devices, such as routers and printers.
Check computer hardware, including hard drives, mice, and keyboards, to ensure functionality.
Install and configure software and functions according to specifications.
Provide users with orientation and guidance on operating new software and computer equipment.
Maintain records and logs of repairs and fixes, along with maintenance schedules.
Identify shortages of computer or network equipment and place orders.
Follow corporate and site-specific Good Manufacturing Practices and report observed noncompliance.
Observe company safety rules and assist with enforcement as appropriate.
Participate in on-call support within a 24/7 operational environment.