Sr. Global Operations Manager

Verkada•San Mateo, CA

14h•$160,000 - $190,000•Onsite

About The Position

As the Senior Global Operations Manager of Fulfillment & Outbound Logistics, you will own Verkada's global 3PL network and oversee inbound, warehouse, and outbound logistics operations across multiple regions. You'll be responsible for optimizing supply chain performance, managing strategic logistics partners, driving cost savings, and ensuring world-class service levels. We're looking for an experienced operations leader who thrives in fast-paced environments, enjoys solving complex supply chain challenges, and is passionate about building scalable global logistics processes.

Requirements

8+ years of experience in supply chain, logistics, or operations management, including 5+ years managing 3PL partnerships.
Experience overseeing global logistics operations across multiple regions and international supply chains.
Strong background in warehouse, transportation, fulfillment, and distribution network management.
Experience with WMS, TMS, ERP platforms, and advanced Excel for reporting and data analysis.
Proven success driving cost reduction initiatives and improving operational efficiency through process optimization.
Experience managing vendor relationships, negotiating contracts, and holding logistics providers accountable to SLAs.
Strong analytical and problem-solving skills with the ability to translate data into operational improvements.
Excellent communication and project management skills with experience leading cross-functional initiatives.
Bachelor's degree in Supply Chain, Operations, Business, or a related field.
Must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.

Nice To Haves

APICS CSCP, Lean Six Sigma, or similar certifications are a plus.

Responsibilities

Own and manage strategic partnerships with global 3PL providers, including vendor selection, contract negotiations, performance management, and quarterly business reviews.
Oversee inbound, warehouse, and outbound logistics operations across APAC, EMEA, and the Americas.
Drive continuous improvement initiatives to increase operational efficiency, reduce costs, and improve service levels across the supply chain.
Develop and monitor KPIs including freight costs, inventory performance, order accuracy, fill rates, and on-time delivery.
Manage inventory deployment strategies, distribution network optimization, and reverse logistics (RMA/refurbishment) programs.
Partner cross-functionally with Supply Chain, Planning, Operations, and external logistics providers to resolve operational issues and improve execution.
Establish and maintain supply chain SOPs while driving adoption of best practices across internal teams and 3PL partners.
Lead implementation and optimization of supply chain systems, including WMS, TMS, and ERP integrations.
Present operational performance, trends, and strategic recommendations to senior leadership.
Must be willing and able to work onsite five days per week.

Benefits

Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
Nationwide medical, vision and dental coverage
Starting January 2027, Verkada will match a portion of an employee’s 401(k) contributions based on eligible earnings. Match vests on 2 year anniversary
Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
Expanded mental health support
Paid parental leave policy & fertility benefits
Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
Professional development stipend
Wellness/fitness benefits
Healthy lunches provided daily
Commuter benefits