Sr. Director, IT, Global Operations
About The Position
The IT Business Relationship Manager (BRM) serves as a strategic liaison between IT and Global Operations Leadership, Strategy, and Advanced Manufacturing Engineering. The role partners with Global Operations across all business units, S&N Way To Win, Advanced Manufacturing Engineering, Strategy, and ESG to understand business needs and develop a shared technology roadmap aligned with the overall S&N strategy. As the primary IT point of contact, the BRM identifies opportunities to improve processes through technology, manages the intake and prioritization of enhancement ideas, and guides initiatives from concept through delivery with support from the broader IT organization. The role also manages system escalations and ensures timely resolution of service disruptions to help maintain operational excellence. Travel is less than 50%.
Requirements
- Ability to clearly articulate IT concepts to non-technical stakeholders.
- Understanding of business operations, industry trends, and strategic planning.
- Solid foundation in IT infrastructure, systems, and emerging technologies, including IoT.
- Proven experience building and maintaining strong stakeholder relationships.
- Strong analytical skills.
- 10+ years of experience in IT or Supply Chain/Operations, including at least 5 years in Business Relationship or IT Program Leadership.
- Knowledge of network, server, and database systems.
- Experience with ITIL frameworks.
- Knowledge of ERP systems and integration.
- Bachelor's degree in IT, Supply Chain, Manufacturing Engineering, Business Administration, or a related field.
Nice To Haves
- Master's degree preferred.
Responsibilities
- Partner with Global Operations across all business units, S&N Way To Win, Advanced Manufacturing Engineering, Strategy, and ESG.
- Build strong partnerships, understand business needs, and develop a shared technology roadmap aligned with S&N strategy.
- Serve as the primary IT point of contact for the business.
- Identify opportunities to improve processes through technology.
- Manage the intake and prioritization of enhancement ideas.
- Guide initiatives from concept to delivery with support from the broader IT organization.
- Manage system escalations and ensure timely resolution of service disruptions.
Benefits
- Competitive bonus
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k)
- Tuition reimbursement
- Medical leave programs
- Parental leave
- Generous PTO
- Paid company holidays
- 8 hours of volunteer time annually
- Wellness offerings, including EAP
- 401k Matching Program
- 401k Plus Program
- Discounted Stock Options
- Flexible Personal/Vacation Time Off
- Flex Holidays
- Paid Community Service Day
- Health Savings Account with employer contribution of $500+ annually
- Fertility and Adoption Assistance Program
- Hybrid Work Model for most professional roles
- Hands-on, team-customized training and mentorship
- Discounts on fitness clubs, travel, and more
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What This Job Offers
Job Type
Full-time
Career Level
Director
