Sr. Director, IT, Global Operations
About The Position
The IT Business Relationship Manager (BRM) serves as a strategic liaison between IT and Global Operations Leadership, Strategy, and Advanced Manufacturing Engineering. The role partners with Global Operations across all business units, S&N Way To Win, Advanced Manufacturing Engineering, Strategy, and ESG to build strong relationships, understand business needs, and develop a shared technology roadmap aligned with the overall S&N strategy. As the primary IT point of contact, the BRM identifies opportunities to improve processes through technology, manages intake and prioritization of enhancement ideas, and guides initiatives from concept to delivery with support from the broader IT organization. The role also manages system escalations and ensures timely resolution of service disruptions to help maintain operational excellence. Travel is less than 50%. The position offers a hybrid work model for most professional roles.
Requirements
- Ability to clearly articulate IT concepts to non-technical stakeholders.
- Understanding of business operations, industry trends, and strategic planning.
- Solid foundation in IT infrastructure, systems, and emerging technologies, including IoT.
- Proven experience building and maintaining strong stakeholder relationships.
- Strong analytical skills.
- 10+ years in IT or Supply Chain/Operations, with at least 5 years in Business Relationship or IT Program Leadership.
- Knowledge of network, server, and database systems.
- Experience with ITIL frameworks.
- Knowledge of ERP systems and integration.
- Bachelor's degree in IT, Supply Chain, Manufacturing Engineering, Business Administration, or a related field.
Nice To Haves
- Master's degree preferred.
Responsibilities
- Serve as a strategic liaison between IT and Global Operations Leadership, Strategy, and Advanced Manufacturing Engineering.
- Partner with Global Operations across business units, S&N Way To Win, Advanced Manufacturing Engineering, Strategy, and ESG to understand business needs and build strong partnerships.
- Develop a shared technology roadmap aligned with the overall S&N strategy.
- Identify opportunities to improve processes through technology.
- Manage intake and prioritization of enhancement ideas.
- Guide initiatives from concept to delivery with support from the broader IT organization.
- Manage system escalations and ensure timely resolution of service disruptions.
Benefits
- Medical, dental, and vision coverage.
- 401(k) and 401(k) matching program.
- Tuition reimbursement.
- Medical leave programs.
- Parental leave.
- Generous paid time off and paid company holidays.
- Eight hours of volunteer time annually and a paid community service day.
- Wellness offerings, including an Employee Assistance Program.
- Discounted stock options.
- Health Savings Account with an employer contribution of $500+ annually.
- Fertility and adoption assistance program.
- Flexible personal/vacation time off and flex holidays.
- Hands-on, team-customized training and mentorship.
- Discounts on fitness clubs, travel, and more.
- Competitive bonus.
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What This Job Offers
Job Type
Full-time
Career Level
Director
