Sr. Field Service Technician - Hazelwood, MO

Rivian•Hazelwood, MO

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role involves advanced diagnostics and repair work, mentoring junior technicians, driving continuous improvement, and resolving complex technical challenges. The position is primarily based at a service center, but may require remote work, travel to remote locations, or support at production plants as business needs dictate.

Requirements

Minimum age of 21 years.
Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Ability to work a standard 40-hour week, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows/Mac environments, work order management systems, and specialized engineering and diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
State mechanic certifications where required by jurisdiction.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostic work.
Advanced ability to diagnose high-voltage faults and isolation issues; understanding of high-voltage architecture, HVIL, charging isolation, and safe power-down protocols using appropriate PPE.
Advanced knowledge of automotive electronics, CAN and LIN bus communication, electrical schematics, and wiring harness repairs.
Expertise in chassis service, alignments, braking systems, and diagnosis of vehicle dynamics including ABS, traction control, power steering, and NVH concerns.
Knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Proficiency in ADAS calibration and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
Leadership or supervisory experience, such as Shop Foreman, Team Lead, or Technical Mentor.
Background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform comprehensive vehicle diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and conduct remote diagnostics or repairs using logged vehicle data and technical schematics when local vehicle access is not required.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead technical problem-solving on the shop floor.
Use specialized diagnostic tools to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analyses and actionable feedback to field service engineers and leadership.
Work professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.

Benefits

Paid vacation
Paid sick leave
Life insurance
Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
401(k) Plan, subject to eligibility requirements
Employee Stock Purchase Program, subject to eligibility requirements
Annual performance bonus may be available
Night-shift technicians receive a 15% hourly shift differential for hours worked between 6 p.m. and 6 a.m.