Sr. Field Service Technician, Night Shift - Tualatin, OR

Rivian•Tualatin, OR

17h

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The position is based primarily at a service center, but may also involve remote work, travel to remote locations, or support at production plants as business needs require. The technician is expected to lead continuous improvement, mentor junior team members, and resolve complex diagnostic challenges. The role follows a 4x10 schedule from 5:00 p.m. to 3:30 a.m. and includes a 15% pay differential for hours worked between 6:00 p.m. and 6:00 a.m. Responsibilities span advanced vehicle diagnostics and repairs, remote troubleshooting, technical mentorship, use of specialized tools, repair quality and process standardization, parts operations, documentation, and engagement with customers and cross-functional teams.

Requirements

At least 21 years of age.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a 40-hour workweek, including weekends, holidays, early morning, evening, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
Physical ability to sit, stand, bend, kneel, and lift up to 50 pounds.
State mechanic certifications where required by jurisdiction.
Advanced automotive repair and bumper-to-bumper diagnostic capability; 5 to 8+ years of automotive repair experience is preferred.
3 to 8+ years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostic work.
Deep understanding of high-voltage architecture, HVIL, charging isolation, and safe power-down protocols using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
Expertise in chassis service, alignments, braking systems, and diagnosis of ABS, traction control, power steering, and NVH concerns.
Comprehensive HVAC knowledge, including coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
Ability to calibrate ADAS and replace or adjust sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, including extensive bumper-to-bumper diagnostics.
Experience in a leadership or supervisory role, such as Shop Foreman, Team Lead, or Technical Mentor.
Background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and conduct remote diagnostics or repairs when safe, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; promote cross-functional collaboration and lead technical problem-solving on the shop floor.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee parts ordering, receiving, inventory management, and billing to support quality and operational efficiency.
Create thorough documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Engage professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.