Sr. Field Service Technician - Bothell, WA

Rivian•Mill Creek East, WA

About The Position

Rivian is hiring an experienced Senior Field Service Technician to act as a technical expert and leader supporting complex vehicle repairs and field operations. Based primarily at a service center, the technician may also work remotely, travel to remote locations, or support production plants as business needs require. The role calls for adaptability, teamwork, advanced diagnostic capability, continuous improvement, and mentorship of junior team members. The position involves advanced vehicle diagnostics and repairs, technical support and remote troubleshooting, leadership and training, use of specialized diagnostic equipment, quality assurance, parts operations, technical documentation, and engagement with customers and cross-functional teams. Candidates are evaluated on advanced technical skills and leadership capabilities. The posted hourly pay range for Washington-based applicants is $33.29–$62.96. The successful candidate may be eligible for an annual performance bonus. Rivian describes a comprehensive benefits package for full-time and part-time employees and eligible family members, including paid vacation, paid sick leave, insurance benefits, potential participation in its 401(k) plan, and an Employee Stock Purchase Program, subject to eligibility requirements.

Requirements

At least 21 years of age.
Valid driver’s license and clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including weekends, holidays, early mornings, evenings, or overnight shifts as required.
Ability to travel to regional locations or production plants as needed.
Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
Physical capability to perform occupational tasks including sitting, standing, bending, kneeling, and lifting up to 50 pounds.
State mechanic certifications where required by jurisdiction.
3 to 8+ years of hands-on experience working on vehicle high-voltage systems and high-voltage diagnostics.
Deep understanding of high-voltage architecture, High-Voltage Interlock Loops (HVIL), charging isolation, and safe power-down procedures using appropriate PPE; ability to diagnose complex high-voltage faults and isolation issues.
Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and precise wiring harness repairs.
Ability to service chassis systems, perform alignments, diagnose braking systems and vehicle dynamics including ABS, traction control, and power steering, and diagnose Noise, Vibration, and Harshness (NVH) concerns.
Comprehensive knowledge of HVAC systems, coolant drain and fill operations, A/C machine use, 609 refrigerant certification, and thermal-management diagnostics.
Proficiency in calibrating Advanced Driver Assistance Systems (ADAS) and replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Graduation from an accredited automotive repair school or vocational program.
Ability to drive a non-commercial truck and trailer.
5 to 8+ years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience.
Experience in a leadership or supervisory role such as Shop Foreman, Team Lead, or Technical Mentor.
Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

Perform bumper-to-bumper diagnostics, complex repairs, installations, and inspections at service centers and in field settings such as customer sites, mobile routes, and remote locations.
Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
Conduct road tests to verify repair quality, champion continuous improvement, and promote high standards across repair workflows.
Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
Create high-quality documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
Interact professionally with customers, suppliers, and internal teams during escalations and mobile outreach events.