Sr. Field Service Technician - Houston, TX

Rivian • Houston, TX

3h • Onsite

About The Position

Rivian is hiring an experienced Senior Field Service Technician to serve as a technical expert and leader supporting complex vehicle repairs and field operations. The role requires adaptability, teamwork, continuous improvement, mentorship of junior team members, and the ability to resolve complex diagnostic challenges in a fast-paced environment. The position is primarily based at a service center but may involve remote work, travel to remote locations, or support at production plants as business needs demand. The role is located at 14820 N FWY, Houston, Texas.

Requirements

• Minimum age of 21.
• Valid driver's license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
• Availability for a standard 40-hour workweek, including weekends, holidays, and early morning, evening, or overnight shifts as required.
• Ability to travel to regional locations or production plants as needed.
• Proficiency in Windows or Mac environments, work order management systems, and specialized engineering or diagnostic documentation systems.
• Physical ability to perform occupational tasks involving sitting, standing, bending, kneeling, and lifting up to 50 lbs.
• State mechanic certifications where required by jurisdiction.
• Five to eight or more years of automotive repair experience, with extensive bumper-to-bumper diagnostic experience, preferred.
• Three to eight or more years of hands-on experience with vehicle high-voltage systems and high-voltage diagnostics.
• Deep understanding of high-voltage architecture, High-Voltage Interlock Loops, charging isolation, safety power-down protocols, appropriate PPE, and diagnosis of complex high-voltage faults and isolation issues.
• Advanced knowledge of automotive electronics, CAN and LIN bus communications, electrical schematics, and wiring harness repairs.
• Expertise in chassis service, including alignments and braking systems, and diagnosis of vehicle dynamics such as ABS, traction control, power steering, and NVH concerns.
• Comprehensive knowledge of HVAC systems, coolant drain/fill operations, A/C machine use, 609 refrigerant certification, and thermal management diagnostics.
• Proficiency in ADAS calibration and in replacing or adjusting sensors, body panels, and glass to manufacturer tolerances.

Nice To Haves

• High school diploma, GED, or recognized equivalency credential.
• Graduation from an accredited automotive repair school or vocational program.
• Ability to drive a non-commercial truck and trailer.
• Experience in leadership or supervisory roles such as Shop Foreman, Team Lead, or Technical Mentor.
• Demonstrated background in continuous improvement, process standardization, and escalation management.

Responsibilities

• Perform bumper-to-bumper diagnostics, complex repairs, installations, and vehicle inspections at service centers and in field settings, including customer sites, mobile routes, and remote locations.
• Provide advanced diagnostic guidance to field service teams and perform remote diagnostics or repairs when issues can be safely addressed without local vehicle access, using logged vehicle data and technical schematics.
• Coach, mentor, and train junior technicians and internal partners; foster cross-functional collaboration and lead shop-floor technical problem-solving.
• Use specialized diagnostic tools, including PICO-Scope, PCAN, Kavaser Memorator, and breakout boxes, to resolve complex electrical, high-voltage, and network faults.
• Conduct road tests to verify repair quality, champion continuous improvement, and uphold high standards across repair workflows.
• Oversee complex parts operations, including ordering, receiving, inventory management, and billing.
• Create thorough documentation in service support and engineering systems; provide root-cause analysis and actionable feedback to field service engineers and leadership.
• Engage professionally with customers, suppliers, and internal teams during escalations or mobile outreach events.

Benefits

• Annual performance bonus may be available.
• Paid vacation.
• Paid sick leave.
• Life, medical, dental, vision, short-term disability, and long-term disability insurance benefits for eligible employees and their eligible family members.
• Opportunity to participate in Rivian's 401(k) Plan, subject to eligibility requirements.
• Opportunity to participate in Rivian's Employee Stock Purchase Program, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED