Field Service Technician - Houston, TX

Rivian•Houston, TX

2h•Onsite

About The Position

Rivian is hiring an emerging to mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations. The technician will work under the mentorship of senior technicians and leadership, building technical skills while delivering a strong customer experience. The role is based primarily at the Houston service center, with possible work at remote locations, on mobile service routes, or at production facilities as business needs evolve. The position is located at 14820 N FWY, Houston, TX. The role involves assigned vehicle diagnosis, repairs, installations, and inspections; learning about Rivian’s products, EV systems, tools, and accessories; following repair procedures and safety requirements; and road-testing vehicles after repairs. The technician also supports parts operations, maintains detailed repair documentation, interacts professionally with customers and other stakeholders, identifies process improvements, and participates in training, service campaigns, and containment initiatives.

Requirements

Minimum age of 21 years.
Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
Availability for a standard 40-hour workweek, including possible weekend, holiday, early morning, evening, or overnight shifts based on business needs.
Flexibility to travel to regional locations or production facilities as needed.
Proficiency with laptops and computers in Windows or Mac environments and with work order management systems.
Strong organizational and time-management skills, attention to detail, and eagerness to learn.
Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates may apply.
Foundational understanding of basic electricity, including high-voltage and low-voltage awareness; basic circuit measurement tools such as a DVOM; and introductory electrical schematic reading.
Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
Basic understanding of diagnostic workflows and troubleshooting under guidance.

Nice To Haves

High school diploma, GED, or recognized equivalency credential.
Ability to drive a non-commercial truck and trailer.
Graduation from an accredited automotive repair school or program.
Basic exposure to electric vehicle or hybrid frameworks.
Experience working in a fast-paced startup environment.

Responsibilities

Perform or assist with vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
Learn to identify and explain the product line, EV framework, tools, and accessories, working under the mentorship of senior technicians.
Use technical resources and follow repair procedures while maintaining quality and safety.
Conduct post-repair road tests to verify repair quality and vehicle operating safety.
Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
Maintain detailed technical notes and documentation for completed and in-process repairs.
Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities and outreach events.
Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
Participate in required training, maintain current technical skills, and increase work quality and independence as experience grows.

Benefits

Paid vacation.
Paid sick leave.
Life insurance.
Medical insurance.
Dental insurance.
Vision insurance.
Short-term disability insurance.
Long-term disability insurance.
Potential eligibility to participate in Rivian’s 401(k) Plan.
Potential eligibility to participate in Rivian’s Employee Stock Purchase Program.
Potential eligibility for an annual performance bonus.