Sr. Field Performance Technician

Sunrun • Sacramento, CA

1d

About The Position

The Sr. Field Performance Technician manages, schedules, and completes service- and warranty-related work. The role works independently and as part of the Performance O&M team, interacting closely with customers, the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and centralized scheduling Field Service Team. The technician organizes and maintains the service and warranty schedule, helps allocate labor, and supports training and onboarding for field service team members. The role also contributes to inspections and site audits as assigned and is expected to meet or exceed field performance goals, including turnaround time, experience rating, and average dispatches completed.

The position requires working knowledge of electrical and PV installation principles, current NEC codes, applicable standards, and the ability to interpret single-line drawings and PV systems from roof to meter. The technician must provide strong customer service, communicate effectively, organize work, troubleshoot issues, and work safely in a fast-paced team environment. Work includes outdoor and rooftop activity, equipment handling, and work at heights and in confined spaces.

Requirements

• 1–3 years of previous field construction or solar experience.
• High school diploma.
• Must maintain a clean driving record and pass a driving background check.
• Must be at least 21 years old and possess a valid driver’s license.
• Knowledge of the NEC and applicable codes and standards.
• Motivated team player with a record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Strong computer skills.
• Working knowledge of current NEC codes and electrical/PV installation principles.
• Ability to interpret single-line drawings and PV systems from roof to meter.
• Knowledge of electrical principles related to solar interconnection/tie-in, applicable code, PV system operation, and interconnection activities.
• Understanding of basic construction principles and company safety policies and procedures.
• Ability to identify and report safety hazards and encourage others to work safely.
• Ability to meet deadlines and key metrics, work independently and as part of a team, and build strong working relationships.
• Logical decision-making, troubleshooting, and timely problem-solving skills; good judgment and ability to know when to involve supervisors.
• Ability to transport materials and equipment weighing up to 50 pounds frequently and up to 100 pounds with assistance.
• Ability to work on angled and varied rooftop surfaces, climb ladders, work at heights, and perform frequent bending, twisting, squatting, kneeling, crawling, turning, standing, and balancing.
• Ability to work outdoors in excessive noise, extreme heat or cold, wet conditions, humidity, sun, and possibly low-light conditions.
• Ability to perform frequent fine-motor hand functions, including manipulation, grasping, and pinching.
• Ability to work within the safe range of ladders, fall-protection harnesses, and other personal protective equipment.
• Ability to walk on rafters, roof tiles, and roof shingles without damaging them.
• Ability to distinguish red, black, yellow, white, and green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces, including kneeling and crouching.
• Ability to hear verbal commands and warnings and to work with chemicals using appropriate protections.

Nice To Haves

• PV design or PV electrical experience.
• Valid state or local Electrical Journeyman certification or license; may be required depending on state requirements.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support onboarding and training of new members of the field performance team.
• Meet or exceed field performance key performance indicators, including turnaround time, experience rating, and average dispatches completed.
• Assist with inspections and site audits when assigned.
• Provide customer follow-up, take ownership of issues or questions, and escalate problems to appropriate personnel when needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED