Sr. Field Performance Technician (Talent Pool, Future)

Sunrun • Honolulu, HI

3d • $29 - $48

About The Position

Sunrun is building candidate interest for a future Sr. Field Performance Technician opening pending budget approval. The Field Performance Technician manages, schedules, and completes service- and warranty-related work, working independently and as part of the Performance O&M team. The role interacts closely with customers, the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and centralized scheduling Field Service Team.

This position organizes and leads the warranty and service schedule, coordinates labor resources for service and warranty projects, and supports team training and onboarding. It also helps the team meet field performance goals and may assist with inspections and site audits. Sunrun’s Power+ program trains employees across solar and storage work, including home qualification, installation, inspections, and service.

Requirements

• 1–3 years of previous field construction or solar experience.
• High school diploma.
• Maintain a clean driving record and pass a driving background check.
• Be at least 21 years old and possess a valid driver’s license.
• Knowledge of the NEC and applicable codes and standards.
• Motivated team player with a desire to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time management skills.
• Strong computer skills.
• Working knowledge of current NEC codes; ability to interpret single-line drawings and PV systems from roof to meter; knowledge of electrical principles related to solar interconnection/tie-in and code, how PV systems operate, interconnection activities, and basic construction principles.
• Adhere to company safety policies and procedures, identify and report safety hazards, and encourage others to work safely.
• Establish rapport and build relationships and loyalty with external and internal customers and coworkers; communicate tactfully.
• Meet deadlines and key metrics, work independently and as part of a team, and assist teammates to achieve company and department goals.
• Use logical decision-making and troubleshooting skills to solve problems effectively and promptly; exercise good judgment, take ownership of issues, escalate when appropriate, and follow up with customers.
• Transport materials and equipment weighing up to 50 pounds frequently and up to 100 pounds with assistance.
• Work on rooftops and at height, climb ladders, and frequently bend, twist, squat, kneel, crawl, turn, stand, and maintain balance.
• Work outdoors in conditions that may include excessive noise, extreme heat or cold, wet environments, humidity, sun, and low light.
• Frequently use fine motor skills, including fine manipulation, grasping, and pinching.
• Use ladders, fall protection harnesses, and other personal protective equipment safely.
• Walk on rafters, roof tiles, and roof shingles without damaging them.
• Distinguish colors including red, black, yellow, white, and green.
• Work in confined spaces such as attics, basements, and crawl spaces, including kneeling and crouching.
• Hear verbal commands and warnings.
• Work with chemicals using appropriate protections.

Nice To Haves

• PV design or PV electrical experience.
• Valid state or local Electrical Journeyman certification or license; depending on state requirements, this certification or license may be required.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Work with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support onboarding and training of new members of the field performance team.
• Regularly exceed defined field performance key performance indicators, including turnaround time, experience rating, and average dispatches completed.
• Assist with inspections and site audits when assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED