Sr. Field Performance Technician (Talent Pool, Future)

Sunrun • Honolulu, HI

2d

About The Position

This evergreen talent-pool posting is intended to build candidate interest while Sunrun seeks budget approval for the position. Field Performance Technicians manage, schedule, and complete service and warranty work. They work independently and as part of the Performance O&M team, interacting with customers, the Branch Manager, Senior Electrical Foreman, Construction Supervisor, and centralized scheduling Field Service Team.

The role organizes and maintains service and warranty schedules, coordinates labor allocation, supports training and onboarding, and helps the local field service team align on best practices. Technicians are expected to meet or exceed performance measures, including turnaround time, customer experience ratings, and average dispatches completed. They may also assist with inspections and site audits.

The work involves field construction and solar systems, including interpreting single-line drawings and PV systems, applying electrical principles and relevant codes, and understanding solar interconnection and system operation. The role requires adherence to safety policies and strong customer service, communication, organization, teamwork, troubleshooting, and time-management skills. Physical work includes rooftop and ladder access, carrying equipment, working at heights and in confined spaces, and working outdoors in varied weather conditions.

Requirements

• 1–3 years of previous field construction or solar experience.
• High school diploma.
• Maintain a clean driving record and pass a driving background check.
• Be at least 21 years old and possess a valid driver’s license.
• Knowledge of the NEC and applicable codes and standards.
• Motivated team player with a desire to succeed.
• Proven track record of excellent customer service.
• Excellent verbal and written communication skills.
• Excellent organizational and time-management skills.
• Strong computer skills.
• Working knowledge of current NEC codes and ability to interpret single-line drawings and PV systems from roof to meter.
• Knowledge of electrical principles related to solar interconnection, tie-in, codes, PV system operation, and interconnection activities.
• Understanding of basic construction principles.
• Ability to follow company safety policies and procedures, identify and report hazards, and encourage safe work practices.
• Ability to establish rapport and build relationships with customers and coworkers while communicating tactfully.
• Ability to meet deadlines and key metrics, work independently and as part of a team, and achieve results in a fast-paced team environment.
• Willingness to assist teammates and build strong relationships to achieve company and department goals.
• Logical decision-making and troubleshooting skills, good judgment, and ability to solve problems promptly and effectively, take ownership, escalate issues appropriately, and follow up with customers.
• Ability to transport materials and equipment weighing up to 50 pounds frequently and up to 100 pounds with assistance.
• Ability to perform frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balancing on roofs and other elevated areas.
• Ability to climb ladders and use fall-protection harnesses and other personal protective equipment safely.
• Ability to work outdoors in excessive noise, extreme heat or cold, wet conditions, humidity, sunlight, and possibly low-light conditions.
• Ability to perform frequent fine-motor hand functions, including manipulation, grasping, and pinching.
• Ability to walk on rafters, roof tiles, and roof shingles without damaging them.
• Ability to distinguish red, black, yellow, white, and green.
• Ability to work in confined spaces such as attics, basements, and crawl spaces, including kneeling and crouching.
• Ability to hear verbal commands and warnings.
• Ability to work with chemicals using appropriate protections.

Nice To Haves

• PV design or PV electrical experience.
• Valid state or local Electrical Journeyman certification or license; may be required depending on state requirements.

Responsibilities

• Organize, lead, and maintain the warranty and service schedule.
• Coordinate with the Electrical Foreman, Construction Supervisor, and Branch Manager to allocate labor resources to service and warranty projects as needed.
• Assist with training and development for Field Service Technicians and Field Communications Technicians.
• Lead regular meetings to align and train the local field service team on best practices.
• Support onboarding and training of new members of the field performance team.
• Meet or exceed field performance key performance indicators, including turnaround time, experience rating, and average dispatches completed.
• Assist with inspections and site audits when assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED