Sr. Facilities Coordinator - Hybrid or Remote

Cushman & Wakefield•Columbia, SC

13d

About The Position

The Senior Facilities Coordinator assists the facility management team with successful delivery of services to client facilities and provides ongoing support for facility and team responsibilities. The role includes monitoring facilities, responding to client needs, coordinating maintenance and repairs, managing work orders and vendors, and providing facilities helpdesk services. It also supports safety and maintenance procedures, special events, service-level reporting, and training for new associates and vendors.

Requirements

A minimum of 3–5 years of experience in an administrative or tenant services capacity.
Experience with data entry, expansive reporting, filing, answering phones, scheduling, and communications.
Previous customer service experience.
Strong oral and written communication, customer focus, initiative, sense of urgency, multitasking, attention to detail, financial knowledge, time management, and teamwork.

Nice To Haves

Associate or bachelor’s degree in facilities management, building, business, or a related field.
Prior experience in facilities or property management, commercial real estate, or professional services.

Responsibilities

Provide general facility management services, including continuous monitoring of office and facility operations.
Address client inquiries and concerns, resolve issues promptly, and follow up to ensure customer satisfaction.
Respond to facility inquiries and complaints, verify problems, and take corrective action.
Remain knowledgeable about the operational aspects of building systems.
Coordinate with outside contractors for equipment service and repairs.
Follow building-specific maintenance and safety procedures.
Maintain ongoing communication with contractors, clients, and team members.
Assist with inspections of sites within the assigned building portfolio.
Create work orders and assign them to engineering staff, subcontractors, and vendors.
Report on open and closed work orders and follow up on the status of open work.
Request, review, and submit vendor work orders, bids, and proposals.
Verify final invoice pricing and process payments promptly.
Assist with monitoring and assessing vendor performance.
Train vendors on work order and billing procedures.
Manage complex work orders, including environmental issues and disaster recovery.
Manage vendor and landlord service and performance to support timely job completion.
Create and record appropriate written communication among involved parties.
Schedule and document maintenance and repairs on building equipment.
Communicate with clients, landlords, and vendors to resolve issues and provide project updates.
Provide process and procedures training and direction to new associates.
Coordinate special events in support of the client.
Assist with measuring and reporting key performance indicators against service-level agreements.
Provide facilities helpdesk services for clients and monitor internal and external workflow for facilities cases to ensure consistent service quality and work product.