Sr. Executive Support Engineer

Micron Technology • Boise, ID

10d • Onsite

About The Position

Our vision is to transform how the world uses information to enrich life for all. Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever. As a Sr. Executive Support Engineer you will focus on problem identification and resolution, technical solution development, user experience, as well as building and maintaining positive business relationships with the global IT Organizations, clients and vendors. Fulfillment of responsibilities must be performed with a minimum amount of supervision. Must be able to communicate effectively, wow customers with their personable approach, attention to detail, listening skills, and problem-solving skills. They need to be knowledgeable about all aspects of technology and effectively fix the diverse case load. Technical knowledge and the ability to work under pressure are two important skills in this role. Demonstrate skills with quick response and sense.

Requirements

• 5+ years of customer service experience with exceptional listening skills and the ability to translate technical concepts into clear, user-friendly language.
• Strong communication skills across verbal, written, and in-person interactions, with a focus on delivering stellar client service.
• Proven ability to build and maintain client relationships through responsive, effective support while documenting and sharing insights with teams.
• Self-driven and adaptable professional who thrives in fast-paced environments—able to multitask, take initiative, and work both independently and collaboratively while solving new challenges.
• 2+ years providing support to a CEO/CEO staff in a Fortune 500 organization.
• 3+ years’ experience in technical support or executive IT support.
• 5+ years’ experience diagnosing or repairing PCs, IT client solutions, and/or mobile devices.

Nice To Haves

• BA or BS college degree in Computer Information Systems or Computer Science or equivalent.
• Associate degree in related work.
• MAC and/or Windows Certification.

Responsibilities

• Provide high-touch executive support, addressing advanced technical needs across office, travel, and home environments, including special events and mobile device support (iOS/Android).
• Diagnose, troubleshoot, and resolve hardware, software, and system issues across Windows and macOS environments, both on-site and remotely; escalate issues as needed.
• Manage Executive Support queue while handling installations, break/fix tasks, and video conferencing systems in diverse and complex environments.
• Maintain knowledge resources by developing and updating KBAs, documenting solutions, and tracking company assets responsibly.
• Leverage strong technical proficiency in Microsoft Office, AI tools, and security policies while adapting quickly as a fast learner.
• Self-motivated and reliable team contributor, able to work independently, provide after-hours/on-call support, and perform effectively in an on-site, fast-paced environment.

Benefits

• Choice of medical, dental and vision plans
• Benefit programs that help protect your income if you are unable to work due to illness or injury
• Paid family leave
• Robust paid time-off program
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree