Infrastructure Eng Sr (Executive Support)

American Electric Power•Columbus, OH

11d•$87,633 - $109,543•Onsite

About The Position

Part of a larger team delivering high quality Computer, Network, Storage and End-User Infrastructure technology solutions, on-going support to the business. Independently completes infrastructure project assignments. Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure. Provide technical support and troubleshooting, cost estimates, justifications, and recommendations. Produces technical documentation, support and configuration. Manage, plan, and maintain technical platforms including upgrading systems. Monitor system performance and installs and configures hardware. Responsible for collaborating with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.

Requirements

Bachelor's degree in project management, computer science, or related technical field is required.
7 years of relevant work experience is required.
An equivalent combination of education and related experience may be considered.
Good judgement and business acumen with ability to confidently speak with executive levels of leadership.

Nice To Haves

Strong technical troubleshooting skills
Experience supporting executive level end users
Excellent written and verbal communication skills
Current or previous experience with desktop support and software deployments
Technical and functional knowledge of M365 products

Responsibilities

Provide white-glove support for hardware, software, conferencing, and collaboration tools, ensuring seamless technology experiences for our executive team.
Participate in a rotating on-call schedule to provide required executive support, potentially on evenings, weekends and during travel.
Plan, research, evaluate, design, and engineer the enterprise's technology infrastructure.
Provide technical support and troubleshooting, cost estimates, justifications, and recommendations.
Produces technical documentation, support and configuration.
Manage, plan, and maintain technical platforms including upgrading systems.
Monitor system performance and installs and configures hardware.
Collaborate with other Job Families such as Project Managers, Architects, Solution Engineers, Technicians, Business Analysts to deliver consistent, reliable technology solutions that leverage AEP's technology standards, architectures and best practices.