Desktop Support ENG

Healthcare Outcomes Performance Co. (HOPCo) • Danbury, CT

4d • Hybrid

About The Position

This role focuses on providing essential IT support, including the installation, configuration, maintenance, and troubleshooting of Windows-based computers and peripheral devices. The position also involves managing business applications, assisting with the design of desktop applications and network solutions, and creating printer mappings for clinical systems. A key aspect of the role is managing user errors and requests through a ticketing system, documenting tasks, and maintaining an accurate inventory of company assets. The primary goal is to enhance user efficiency and security while ensuring high customer satisfaction and maintaining confidentiality.

Requirements

• 1-2 years of experience in the IT/Desktop Support field.
• Proficient with all Windows operating systems.
• At least intermediate skills with Microsoft Office Professional Suite.
• Knowledge of Microsoft Office software.
• Knowledge of how to operate and troubleshoot computer equipment.
• Knowledge of Telephony systems programming, documentation, and process creation.
• Knowledge of asset and time management skills to assist the department.
• Skill in organizing tasks/work orders.
• Skill in using customer service skills in dealing with frustrated users.
• Skill in problem-solving.
• Skill in maintaining a safe operating environment.
• Ability to troubleshoot common desktop and user problems and develop resolution strategies.
• Ability to communicate effectively and in user-friendly terms verbally and in writing.
• Ability to be a team player with effective interpersonal skills.
• Ability to solve problems and work independently.

Nice To Haves

• Healthcare IT Experience is preferred.

Responsibilities

• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
• Install, maintain, and troubleshoot all business applications effectively.
• Assist with design of desktop application.
• Assist with design of wireless and network solutions.
• Create printer mappings for clinical systems.
• Escalate errors to hardware and software manufacturers as necessary.
• Manage user errors and requests through the IT/Facilities help desk ticketing system.
• Document daily tasks and create user documentation as needed.
• Track company assets through inventory database timely and accurately.
• Understand and demonstrate the main role of IT is to help others do their job better, more efficiently, and more securely.
• Maintain a high level of customer satisfaction.
• Maintain confidentiality.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED