Executive Support Engineer

Travelers • St. Paul, MN

4d • $85,600 - $141,200 • Onsite

About The Position

As a highly visible engineer within Executive Support Services, you will be responsible for engineering, deploying, and maintaining critical end user, collaboration, conferencing, and communications technology and platforms in support of the Travelers Executives. This hands-on engineer will support multiple technologies, provide timely and data driven analysis and respond to problems and issues and effectively communicate and collaborate across Infrastructure & Cloud Services and Technology & Operations. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, for this role.

Requirements

• Strong interest and background in PC Hardware, desktop operating systems, and network functionality.
• The highest sense of urgency, focus, and flexibility.
• Ensure service levels for customers are met and exceeded - find opportunities for improvements and implement these as needed.
• Willingness to travel and work flexible hours.
• Strong verbal and written communication skills.
• Ability to convey ideas, problems, and resolution options to diverse audiences.
• Ability to partner and work effectively with audiences across all levels of the organization.
• Capacity to maintain confidentiality without exception, demonstrating outstanding discretion and judgment.
• Subject matter expert with strong working knowledge of: Windows operating systems, Microsoft 365, Skype for Business, Teams, Cisco VPN, iOS, Android, Polycom, Zoom, audio/video broadcasting, hardware, telephony, etc.
• Demonstrates a thorough understanding of cyber security and networking best practices and protocols.
• Possesses strong analytical skills in order to effectively influence recommendations and decision-making, assess impacts, compare solutions, problem solve, and achieve business and/or technical objectives.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors.
• Able to actively engage with customers and business partners to solve problems and ensures products and services are utilized effectively and efficiently.
• Flexible and adaptable to rapidly changing priorities.
• Acts as a change agent by building and welcoming innovative ideas and driving continuous improvement, process improvement, and service optimization.
• Champion for AI adoption and usage.
• A bachelor’s degree in Computer Science or a related field, or its equivalent in work experience.

Responsibilities

• Provide extraordinary IT support to senior executives, including customers at the C level.
• Strive to resolve all executive employee support interactions on first touch, whenever possible, while proactively and conscientiously balancing competing demands in a fast-paced environment.
• Receive and respond to incoming calls, pages, and/or emails with immediacy.
• Consistently meet and/or exceed SLA expectations and deliverables.
• Install, configure, test, maintain, monitor, and troubleshoot end-user workstations, related hardware, and software.
• Responsible for understanding the local office environment, technology-specific uniqueness, and acting as a trusted advisor to the end-user community on their computing experience.
• In alignment with the broader Infrastructure & Cloud Services strategy, research and evaluate new technologies and service delivery models that continue to improve the customer experience.
• Facilitates the coordination of resolutions of complex topics.
• May interact with vendors and handle escalations.
• Evaluates systems specifications regarding customer requirements, transforming business specifications into cost-effective, technically correct solutions.
• Prioritizes work and manages projects within established budget objectives and customer priorities.
• Responsible for adhering to established quality control and security protocols.
• Provides the division, department and business area management with timely and accurate information regarding the status and performance of the assigned project(s).
• Builds, leverages, and maintains effective alliances across technical and business community.
• Interacts with customers to achieve efficient, effective results.
• Multi-tasks and prioritizes in accordance with business priorities and production availability requirements.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive
• Education Level: Associate degree