SR ROBOTICS SUPPORT ENGINEER

STE Aethon, Inc•Pittsburgh, PA

1d•Onsite

About The Position

ST Engineering Aethon, Inc is a forward-thinking robotics company dedicated to revolutionizing the health care and hospitality industries through cutting-edge innovations. Specializing in advanced robotics and AI solutions, STE Aethon, Inc. designs and develops state-of-the-art autonomous mobile robots that optimize efficiency, enhance productivity, and redefine the way businesses operate in today's rapidly evolving technological landscape. Aethon endeavors to make our Careers page accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us via email at [email protected] or call 412-322-2975 – ext. 160 This position is not eligible for visa sponsorship. We’re looking for a Sr Robotics Support Engineer who can own issues end-to-end, work closely with engineering and operations, and provide exceptional product support at our headquarters in the Strip District of Pittsburgh, PA. This position will report to the Director of Engineering in this highly collaborative role with significant impact across the organization. The Sr Robotics Support Engineer provides technical leadership for support of advanced electromechanical and robotic systems deployed at customer sites. This role serves as a subject-matter expert for troubleshooting, repair, root-cause analysis, and escalated field issues from block-diagram through schematic level. The position owns complex service problem resolution, supports remote and onsite triage/diagnostics, creates and maintains technical documentation and work instructions, and mentors service technicians and engineers. This role also acts as a critical feedback link between field performance, design engineering, and service operations to improve product performance and customer experience.

Requirements

Bachelor’s degree in electrical engineering or a related engineering field, or equivalent experience
5+ years of experience supporting electromechanical or robotic systems in a field service, product support, or systems engineering role
Strong hands-on electrical troubleshooting, test, and analysis skills
Proficiency reading and interpreting block diagrams, schematics, and wiring/harness drawings
Experience leading root-cause investigations and driving corrective actions
Demonstrated ability to mentor and provide technical leadership
Strong written and verbal communication skills
Systems-level thinking and end-to-end issue ownership
Strong analytical and structured problem-solving skills
Ability to communicate effectively with both technical and non-technical audiences
Sense of urgency balanced with disciplined execution
Continuous improvement mindset

Nice To Haves

Experience working closely with field service or customer support organizations
Exposure to complex, regulated, or high-availability systems
Experience supporting remote diagnostics and global service organizations

Responsibilities

Technical Leadership to improve uptime of deployed products and reduce the time to repair, while reducing the cost of support through accurate diagnostics and sustaining engineering analysis.
Serve as the primary engineering escalation point for complex field and service issues
Train and mentor technicians and junior engineers; provide ongoing technical guidance
Support remote service and troubleshooting, including triage, fault isolation, and repair planning
Become the subject-matter expert on the system’s electrical architecture (block diagram through schematic level)
Perform advanced troubleshooting, repair, and root-cause analysis of electromechanical systems
Lead structured problem-solving efforts using methods such as 5 Whys and fault tree analysis
Balance urgent customer-impact issues with durable corrective solutions
Create and maintain troubleshooting guides, repair procedures, work instructions, and service documentation
Translate complex electrical designs into clear, usable technical materials
Capture field learnings and service insights for broader organizational use
Partner with design engineering to resolve product design issues impacting field performance or serviceability
Collaborate with field service teams to capture, analyze, and act on failure data
Communicate technical findings, risks, and recommendations clearly to leadership and stakeholders
Analyze field performance and service data to identify trends and systemic issues
Develop and track service-related metrics such as issue recurrence and resolution time
Provide clear, actionable updates and recommendations based on data and field insight
Influence product design decisions to improve maintainability, and field performance
Incorporate field feedback into new product introductions and design updates