Sr Endpoint Administrator - Remote US

SitusAMC

2d • $110,000 - $130,000 • Remote

About The Position

The Sr Endpoint Administrator oversees timely delivery of standardized equipment to internal users and external users who have contracted for SitusAMC applications. The role requires knowledge of supported software and hardware systems and effective personnel management skills. It works with user and operations groups to ensure stable services, resolve business and information-services issues, and maintain customer satisfaction with the reliability and functionality of supported computers. The administrator manages endpoint provisioning and global deployments, including imaging, policies, software packaging, security patching, operating-system updates, software deployment, and group policy changes.

The role also evaluates hardware standards, negotiates bulk purchases, forecasts endpoint-management needs, leads technical projects, manages vendors, and monitors endpoint performance and lifecycle-management measures. It oversees endpoint-related requests, incidents, and problems; participates in root-cause analysis and outage communications; and provides KPI and trend reporting to upper management. The position supports process and service-level improvements, documentation, end-user training, and ongoing development of technical and management skills.

Requirements

• Associate degree in a technical field or an equivalent combination of education and experience.
• Minimum of 6+ years of industry and/or relevant experience, typically including 1+ years in a Senior Associate-level role or external equivalent.
• Six years of experience in Endpoint Management or a related field.
• Knowledge of advanced computer hardware, including desktops, laptops, smartphones, and end-user-facing network configurations.
• Extensive experience with VDI, Active Directory, O365, Windows OS, and file shares.
• Familiarity with Windows Server OS 2012 and above.
• Proficiency in basic network and security fundamentals.
• Exceptional written and oral communication skills.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.
• Strong documentation skills and willingness to assist with documentation.
• Ability to work as part of a team and independently as project needs require.
• Excellent time-management skills and ability to prioritize.
• Patience, thoroughness, and innovation.
• Ability to work independently with minimal supervision.
• Ability to research a wide range of computing issues.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly, business-friendly, and technical language.
• High self-motivation and direction.
• Attention to detail.
• Ability to prioritize and execute tasks effectively in a high-pressure environment.
• Exceptional customer-service orientation.
• Physical ability to handle and set up technology equipment, including lifting up to 50 pounds.

Nice To Haves

• CompTIA Network+ and A+ certifications.
• Microsoft certifications.

Responsibilities

• Work with user groups to ensure operational stability and that applications meet the practical needs of the company.
• Build relationships with key user and operations groups to identify and resolve business issues, and coordinate with department managers across organizational lines.
• Resolve information-services problems by analyzing issues, selecting appropriate actions, providing tactical direction, and reallocating resources as needed.
• Market and train the user community on Endpoint Services products, services, features, and processes.
• Maintain customer satisfaction regarding the reliability and functionality of supported computers.
• Generate and monitor appropriate management reporting tools.
• Evaluate and select hardware standards, including global laptops.
• Negotiate bulk hardware purchases with manufacturers and resellers.
• Manage endpoint provisioning, including imaging, policies, and software packaging.
• Plan and execute global deployments, including security patching, OS updates, software deployment, and group policy changes.
• Lead assigned technical projects, including budget responsibility, implementation monitoring, and vendor relationship management.
• Forecast systems needs to lead, support, inform, and improve endpoint-management operations.
• Assess requirements, plan, implement, monitor, and report on endpoint KPIs related to patching and lifecycle management.
• Oversee requests, incidents, and problems related to Endpoint Management.
• Participate in root-cause analysis of widespread operational issues affecting SitusAMC.
• Escalate issues identified by operations and the service desk to upper management as required, and participate in remediation planning.
• Provide KPI and trend data and reporting to upper management weekly, monthly, and as needed.
• Participate in communicating outage and emergency activities to the organization.
• Manage vendor relationships for daily operational needs.
• Participate in improving Service and Business Level Agreements for Endpoint Management to set expectations and measure performance.
• Perform post-resolution follow-ups with end users and team members as required.
• Alert upper management to emerging trends in incidents and other ITIL processes.
• Handle confidential data responsibly.
• Continuously improve technical and management skills.
• Review and suggest revisions to SOPs and FAQs for management approval to assist end users and clients.
• Perform other activities as assigned by the manager.

Benefits

• Paid time off (PTO).
• Paid holidays.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Disability insurance.
• 401(k) plan.
• Certain positions may be eligible for a discretionary bonus, subject to program guidelines, position eligibility, and senior-management approval.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree