Sr. Dispatcher

THE KENAN ADVANTAGE GROUP•Midland, MI

1d•Onsite

About The Position

The Sr. Dispatcher is responsible for executing a daily plan for the movement of all freight within an assigned area. The role manages deliveries to inventory-managed retail gas outlets and coordinates orders and communications among suppliers, gas station dealers, renewable fuels distributors, drivers, customers, and dispatch team members. The position also provides frontline customer service and leads and mentors dispatching staff.

Requirements

High school diploma or equivalent.
Five years of dispatching experience.
Excellent conflict resolution skills.
Effective oral, written, and interpersonal communication skills.

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Assess customer needs and delivery timing.
Manage the daily delivery schedule for drivers.
Lead and mentor dispatching staff.
Plan deliveries to inventory-managed retail gas outlets.
Receive orders from suppliers, gas station dealers, and renewable fuels distributors.
Provide frontline customer service for existing accounts.
Answer incoming phone calls promptly and courteously.
Monitor email for incoming orders, inventory updates, and communication between team members.
Monitor web portals for station inventories.
Solicit freight from customers.
Create loads in the dispatch system.
Divide dispatch responsibilities with other team members.
Enter incidents into KITS, the incident reporting system.
Promote effective and timely communication, teamwork, and respect for coworkers.
Provide constructive guidance to other employees and third-party representatives.
Contribute to providing high-quality products and services to customers.