Sr. Director, Program Performance - NPC

Vizient•Chicago, IL

About The Position

The Senior Director, Program Performance, Northeast Purchasing Coalition (NPC), is accountable for the performance, execution, and member experience of NPC programs and initiatives. NPC is a member-owned organization that uses aggregated purchasing volume, strategic partnerships, and coordinated initiatives to generate savings, innovation, and measurable value for members. The Senior Director leads the performance-management structures, processes, and relationships needed to translate NPC strategy into effective execution across the network. This member-facing role serves as a primary point of contact and trusted advisor to NPC members. It engages leaders and stakeholders across provider organizations—including supply chain, finance, clinical operations, value analysis, physician departments, and other functional areas—to advance implementation, adoption, and value realization. The role coordinates closely with NPC sourcing, analytics, implementation, clinical, and Vizient teams to ensure initiatives are prioritized, communicated, implemented, measured, and sustained.

Requirements

Ten or more years of relevant experience in healthcare operations, program performance, supply chain, procurement, consulting, group purchasing, provider-organization administration, project management, or a related field.
Experience leading program performance, implementation, transformation, operational delivery, or member-facing initiatives in a complex, matrixed environment.
Demonstrated ability to engage and influence executive and operational stakeholders across multiple functions and organizations.
Strong understanding of healthcare provider operations, decision-making processes, value analysis, sourcing, contracting, implementation, performance improvement, and change management.
Proven ability to convert strategy into executable plans with clear milestones, owners, measures, and outcomes.
Strong project management, facilitation, communication, presentation, and relationship-management skills.
Established record of meeting individual and team business goals and delivering measurable results.
Ability to identify performance risks, remove barriers, and drive accountability without direct authority.
Ability to coach and support others through collaborative leadership and effective partnership.
Strong analytical, organizational, and problem-solving skills.
Ability to travel regularly and expeditiously throughout the year to meet clients’ needs and timetables.

Nice To Haves

Relevant degree preferred; MBA, MPH, or MHA desired.
Seven or more years of experience working with healthcare providers, health systems, or other complex provider organizations preferred.
GPO, healthcare supply chain, strategic sourcing, or purchased services experience preferred.
Certified project management experience preferred.

Responsibilities

Lead NPC’s program-performance framework, including performance goals, operating plans, milestones, owners, measures, reporting, and escalation pathways.
Establish and oversee processes, routines, and governance structures to monitor and improve NPC program and initiative performance.
Design, implement, and manage operational committees, subcommittees, workgroups, and other forums that support member engagement, accountability, decision-making, and execution.
Serve as a primary member-facing leader and trusted advisor to NPC members and stakeholders.
Build relationships with executive, operational, supply chain, finance, clinical, physician, and value analysis leaders to understand member priorities and advance NPC initiatives.
Lead member engagement and performance-accountability processes, including scorecards, implementation reviews, action plans, and routine progress updates.
Coordinate end-to-end execution of NPC initiatives, including opportunity prioritization, member alignment, contracting or enrollment requirements, implementation planning, product conversions, utilization initiatives, and value realization.
Work with NPC performance managers and member stakeholders to establish local governance and accountability structures that facilitate timely adoption and sustained results.
Translate member needs, performance gaps, and operational barriers into actionable recommendations for NPC leadership and internal delivery teams.
Monitor program performance, identify risks and dependencies, resolve barriers, and escalate issues requiring leadership attention.
Develop and maintain standardized performance-management tools, communication approaches, implementation resources, and reporting mechanisms to improve consistency across the NPC member experience.
Collaborate with sourcing, analytics, clinical, and Vizient teams to align strategy, delivery, member communications, and performance expectations.
Support effective use of NPC and Vizient tools, analytics, technologies, and partnerships to advance member value and program performance.
Facilitate cross-member collaboration and sharing of best practices, lessons learned, and implementation strategies.
Identify opportunities to improve NPC programs, offerings, capabilities, service delivery, and member engagement.
Support new-member onboarding, including performance expectations, operational readiness, stakeholder engagement, implementation planning, and integration into NPC governance and reporting processes.
Support member recruitment, business development, renewal, and marketing activities by articulating NPC’s program model, capabilities, and value proposition.
Develop dashboards, performance reports, updates, and recommendations for NPC leadership, committees, and the Board.
Foster productive relationships with suppliers, Vizient teams, consultants, and other business partners as appropriate.
Coach and support NPC team members and promote accountability, collaboration, responsiveness, and continuous improvement.