Director Performance Management Program

Hertz•Atlanta, GA

11h

About The Position

The Director, Performance Management Program owns the end-to-end design, build, implementation, and ongoing management of Hertz’s franchise performance management system. The role makes performance visible, actionable, and trusted by defining the scorecard, metrics, data and reporting infrastructure, business-review routines, coaching materials, insights, rankings, rewards, and consequences that help franchisee business partners improve franchisee performance and hold the system accountable. Reporting to the Global Head of Franchise Growth, the Director works across the Transformation Office, Franchisee Business Partners, Operations, Data & Analytics, Technology, Finance, Audit, and other global functional teams as needed. The role is the system owner and orchestrator—not the primary field coach or independent auditor—and ensures that standards, measurement, coaching, reporting, and enforcement operate as one integrated performance-management system.

Requirements

10+ years of experience in franchise or multi-site operations and/or strong performance management, business intelligence, or business coaching experience.
Proven ability to design performance scorecards and KPI systems, including metric selection, definitions, thresholds, grading bands, weighting, aggregation, and governance.
Strong data and analytics judgment, including experience assessing data quality, building reporting standards, interpreting trends, and translating analysis into insights and business actions.
Experience designing dashboards, management reports, benchmarking, rankings, or other tools that make performance visible to operators, field teams, and senior leaders.
Demonstrated ability to create business-review materials, coaching playbooks, action-plan templates, and repeatable routines that help field teams have more effective performance and profitability conversations.
Experience developing and operating rewards, recognition, consequences, escalation ladders, or incentive systems that are credible, transparent, consistently applied, and aligned to business behaviors and outcomes.
Strong cross-functional leadership and influence without direct authority; ability to align Franchise Growth, Operations, Data & Analytics, Technology, Finance, Audit, global teams, and franchisee representatives around one system.
Executive presence, structured problem-solving, and excellent communication skills, including the ability to explain scoring, rankings, trade-offs, and required actions clearly to senior leaders and franchisees.
Ownership mindset and comfort working in an evolving transformation environment, with judgment to balance analytical rigor, operational practicality, franchisee trust, and consistent accountability.

Nice To Haves

MBA preferred but not required.
Understanding of how a car-rental location and franchise system operate, including customer experience, fleet and vehicle readiness, revenue, utilization, labor, profitability, brand standards, and field execution.
Direct airport and off-airport experience is a strong plus.

Responsibilities

Set the vision, operating model, roadmap, and delivery priorities for the franchise performance management program; build the initial system and continuously refine it as data, technology, franchisee needs, and the broader platform evolve.
Define the scorecard, KPIs, metric definitions, data sources, collection cadence, thresholds, grading bands, weighting, aggregation rules, and controls for franchisee, customer, operational, financial, and brand performance.
Own the design and operating requirements for franchisee- and location-level dashboards, performance thresholds, reporting packs, and automated or semi-automated data flows.
Aggregate scores across locations, brands, markets, and franchisees; produce rankings and peer benchmarks; and create a reliable single source of truth for leadership and Franchisee Business Partner teams.
Own rewards, recognition, coaching, corrective-action, and other consequence mechanisms linked to performance, including clear and consistent escalation paths.
Run the process for scoring franchisees, approving or calibrating grades, aggregating results, ranking operators, and communicating outcomes.
Establish governance for exceptions, disputes, data corrections, and quality checks; maintain auditability and ensure scoring is applied consistently across markets and franchisee types.
Define the monthly check-in, quarterly business review, and annual joint-planning cadence, including agendas, pre-reads, scorecard views, business-plan templates, profitability and opportunity analyses, action plans, and follow-up routines.
Create turnkey materials for Franchisee Business Partners to use in structured, high-value conversations with franchisees.
Analyze performance patterns, root causes, market differences, and leading indicators to identify what is driving results.
Convert insights into practical coaching guidance, playbooks, interventions, and best-practice examples that can be shared across the network.
Train and enable stakeholders on the system, business-review routines, dashboards, scoring, and escalation processes.
Establish feedback loops with franchisee councils and users, monitor adoption and impact, improve data quality and usability, and keep the system aligned to profitable growth, guest experience, and franchisee trust.