Program Director- Commercial Governance and Performance Management, Executive Director

JPMorganChase • Plano, TX

1d

About The Position

The Program Director, Commercial Governance and Performance Management leads a globally consistent operating model for commercial governance and performance management within Global Amenity Services. The role builds and operates a centralized performance decision engine, aligning metrics, roadmaps, and financial frameworks to create transparency and accountability across regions, vendors, and functional partners.

Working closely with Finance & Business Management, Sourcing, the Program Management Office, Product and Technology, regional and functional leaders, and Risk and Controls, the director uses a trusted fact base to drive measurable outcomes. The position establishes consistent standards for performance measurement, pricing, vendor governance, cost-to-serve transparency, reporting, and data-driven decisions for new and ongoing services.

Requirements

• 10+ years of demonstrated leadership in commercial governance, including establishing standards, decision thresholds, and performance management routines.
• Proven experience leading enterprise-scale operating model transformation across multiple regions, vendors, and cross-functional partners.
• Strong commercial and financial acumen, including pricing strategy, cost-to-serve, unit economics, forecasting, and profit-and-loss management.
• Ability to translate complex performance and cost insights into clear, executive-ready narratives and decision recommendations.
• Demonstrated ability to influence senior stakeholders and drive decisions in a complex, matrixed environment.
• Experience defining reporting and data requirements and translating business needs into scalable measurement and dashboards.
• Bachelor’s degree required.

Nice To Haves

• MBA or equivalent advanced degree.
• Experience building centralized performance management “decision engines” or comparable governance structures.
• Familiarity with vendor management practices, benchmarking approaches, and corrective action governance.
• Experience partnering with Risk and Controls to embed measurement controls and escalation paths.
• Track record developing teams and strengthening capability across analytics, governance, and commercial disciplines.

Responsibilities

• Own and embed a globally consistent KPI and performance governance model, including shared definitions and a disciplined operating cadence.
• Translate strategy and functional priorities into measurable frameworks connecting service outcomes, delivery roadmaps, and economics.
• Establish and govern “golden metrics” and “golden data,” setting standards for definitions, quality, and measurement integrity across regions and vendors.
• Build cost-to-serve transparency and use insights to inform investment decisions, remediation actions, and service improvements with functional leaders.
• Lead pricing governance across amenity services, balancing global principles with local market needs and vendor economics, supported by consistent controls.
• Strengthen vendor performance governance using standardized KPIs, unit economics, and measurable service standards to support supplier decisions.
• Deliver performance narratives, benchmarks, and driver-based insights for quarterly business reviews, corrective actions, and trade-off decisions.
• Create structured mechanisms for functional leaders to raise exceptions, quantify impacts, document rationale, and drive timely decisions through defined forums.
• Produce monthly performance packs and anomaly insights highlighting trends, issues, and actions with clear owners.
• Enable centralized, data-driven decisions for new launches and ongoing offerings through consistent measurement and governance.
• Define the performance data roadmap and dashboard strategy in partnership with Product and Technology to support scalable accountability.

What This Job Offers

• Job Type: Full-time
• Career Level: Executive