Sr. Director, Product Management, On Prem

Fiserv•Sunnyvale, CA

9d•$184,000 - $276,000•Onsite

About The Position

The Sr. Director, Product Management, On Prem is responsible for defining and executing product strategy and roadmaps for restaurant operational solutions. This leader will build software and financial products that improve the front-of-house (FOH) to back-of-house (BOH) experience, with a focus on speed, accuracy, and ease of use. The role owns operational and on-premises workflows across point-of-sale (POS), kitchen display systems (KDS), and operator-facing tools. It combines field research in actual restaurants with cross-functional product leadership, operational metrics, and product management team leadership. The position is on-site Monday through Friday; Fiserv considers in-person collaboration essential. The role requires use of a computer and audio equipment. Candidates must currently have valid and unrestricted U.S. work authorization. Applicants with temporary visas or who require sponsorship now or in the future will not be considered. The salary range is $184,000–$276,000 for employees in Sunnyvale, California; ranges in other states may differ. Incentive-eligible associates may be eligible for an annual incentive opportunity delivered as cash bonus and/or equity awards, at the company’s discretion.

Requirements

10+ years of product management experience, including 5+ years in a people-management capacity, within restaurant technology, POS, or services.
Direct experience building products for restaurant, retail, or other physical/on-premises operational environments; POS, KDS, and order management experience are strongly preferred.
Track record of shipping products that measurably improved operational metrics such as speed, accuracy, throughput, or labor efficiency.
Deep understanding of FOH and BOH operations and the ability to discuss daily workflows credibly with restaurant general managers or store managers.
Familiarity with POS architecture, menu/catalog systems, order lifecycle, and payment flows.
Strong systems thinking and ability to map multi-step, multi-role workflows and identify where to intervene.
Data-driven approach and comfort defining and instrumenting operational KPIs, beyond user satisfaction metrics.
Excellent cross-functional leadership across engineering, design, hardware, sales, and support.
Customer-focused, with genuine enthusiasm for visiting sites and observing real operations.
Currently possess valid and unrestricted U.S. work authorization; sponsorship is not available.

Nice To Haves

Experience with hardware-constrained environments such as terminals, printers, and kitchen display screens, where latency and reliability are mission-critical.
Experience with AI-driven operational tools such as predictive prep times, smart routing, or automated upsells.
Background that includes actual FOH or BOH work, such as server, line cook, or retail floor experience.

Responsibilities

Own product strategy and roadmaps for restaurant operational and on-premises workflows across POS, KDS, and operator-facing tools.
Partner with engineering, design, and hardware teams to ship reliable features for high-pressure on-premises environments.
Conduct regular in-field research by observing FOH and BOH workflows in stores and restaurants to identify friction points.
Translate operator pain points—including slow ticket times, order errors, and training gaps caused by staff turnover—into prioritized and sequenced product bets.
Define and track efficiency metrics with data and analytics teams, and report operational impact to leadership.
Manage a team of Product Managers covering sub-domains such as ordering, kitchen operations, and reporting, ensuring solutions address complete workflows.
Collaborate with Sales, Customer Success, and Support to understand merchant and operator escalations and incorporate them into roadmap planning.
Work with hardware and device teams when the platform includes proprietary terminals, printers, or KDS screens.
Own the vision for using AI and automation to reduce manual steps in order-taking, ticket routing, or staff scheduling.