Sr. Director, Product Management – Compliance Integrations & Client Onboarding

ADP • Pasadena, CA

4d • Hybrid

About The Position

ADP is hiring a Sr. Director, Product Management – Compliance Integrations & Client Onboarding. This role is for someone energized by transforming a market-leading product used by over a million clients, thriving at the intersection of innovation and operational excellence, and who is a technologist first and foremost. You will shape the future of ADP’s Compliance Integrations. As Senior Director of Product Management, Integrations & Client Onboarding, you will own the end-to-end product strategy for how SmartCompliance exchanges data with client ERP systems — inbound (receiving payroll and HR data) and outbound (returning compliance results, filings, and reporting) — and for the onboarding journey that brings new clients to live, productive use of the platform. You will set the vision, define the roadmap, and lead a team of PMs to deliver measurable outcomes: faster time-to-value, higher integration reliability, and lower cost to onboard. You will partner closely with engineering, architecture, client services, and sales to make integrations a competitive differentiator.

Requirements

• 10+ years of product management experience, with 4+ years in a senior or director-level role leading a PM team.
• Deep expertise in enterprise software integrations — ERP, HCM, or payroll systems.
• Demonstrated ability to set product strategy, develop roadmaps, and tie product decisions to measurable business outcomes.
• Strong command of integration patterns: REST/SOAP APIs, EDI, flat-file batch processing, event-driven architecture, and iPaaS approaches.
• Track record leading complex, multi-stakeholder product initiatives in a matrixed enterprise environment.
• Excellent communication and executive presence — able to distill complexity and build stakeholder alignment at all levels.
• Experience leading and developing product teams; proven ability to hire, coach, and retain top PM talent.

Nice To Haves

• Direct experience building or owning integration products for SAP, Workday, PeopleSoft, or Oracle is strongly preferred.

Responsibilities

• Own the product strategy for all inbound data integration paths from client ERP and HCM systems into SmartCompliance.
• Define and evolve canonical data schemas, file formats (fixed-width, delimited, XML, JSON), and API specs for inbound payroll, HR, and org data feeds.
• Build a platform-level integration framework that reduces per-client integration effort and enables a self-service or low-touch path for tier-2 and tier-3 clients.
• Establish integration reliability, SLA, and error-recovery standards; partner with engineering to track them as first-class product metrics.
• Own the product strategy for returning compliance outputs — tax filings, wage payment acknowledgments, registration confirmations, garnishment disbursement results, and ACA forms — back into client systems of record.
• Drive standardization of outbound feeds and APIs so enterprise clients can consume SmartCompliance results natively in their GL, payroll, and HR platforms without manual re-entry.
• Define the product direction for real-time event-driven outbound notifications vs. scheduled batch delivery, and align with platform capabilities.
• Own the product experience for new client onboarding — from contract signature through first live compliance run — with a mandate to reduce time-to-value.
• Design scalable onboarding workflows that automate data validation, integration setup, configuration, and testing across SmartCompliance product lines (Employment Tax, Garnishments, ACA, Tax Registration).
• Define and own product features that support implementation teams: guided setup wizards, data mapping tools, pre-flight validation, exception management, and implementation dashboards.
• Build feedback loops from client services and implementation data into a continuous onboarding product improvement cycle.
• Lead, mentor, and grow a team of product managers spanning integrations and onboarding domains; set clear expectations for outcomes, ways of working, and career development.
• Establish and champion a product discipline culture: continuous discovery, hypothesis-driven development, and outcome-over-output thinking.
• Build strong partnerships with Engineering, UX, Client Services, Sales, and Enterprise Architecture; operate as a thought leader and connector across the organization.
• Represent the integrations and onboarding product surface in executive and client-facing forums.
• Own key product health metrics including: integration onboarding time, data feed error rate, first-run compliance pass rate, implementation cycle time, and CSAT for the onboarding experience.
• Establish OKRs aligned to business outcomes; report progress transparently with executive stakeholders.
• Drive a continuous improvement culture using delivery data, client telemetry, and NPS/CSAT signals.

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of nine Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed