Director, Client Integrations

Ensemble Health Partners • Atlanta, GA

6d • $111,800 - $167,700 • Remote

About The Position

Ensemble Health Partners is seeking a strategic and operationally focused Director, Client Integrations to lead integration initiatives for new and existing healthcare clients. The role partners across Operations, Revenue Cycle, Client Services, Technology, Implementation, and operational leadership to support seamless transitions, operational readiness, alignment, and long-term success. The Director guides integration activities, supports operational transformation, identifies process improvement opportunities, and promotes consistent implementation of best practices across client engagements.

The role leads client onboarding, implementation, and integration activities; evaluates workflows and operational structures; supports readiness through training, communication, workflow design, and stakeholder engagement; and monitors progress, performance, risks, and milestones. It also contributes to revenue cycle optimization and workflow redesign, supports automation, reporting, and technology solutions, and serves as a strategic advisor to internal and external stakeholders. This is a remote position with travel up to 20% based on business and client needs. The position pays between $111,800 and $167,700.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• At least 7 years of progressive healthcare operations, revenue cycle, client services, implementation, or related experience.
• At least 3 years of leadership, consulting, project management, or implementation experience.
• Strong knowledge of healthcare revenue cycle operations, client onboarding, integrations, and operational workflows.
• Experience supporting complex healthcare implementations, integrations, operational transitions, or client onboarding initiatives.
• Strong understanding of healthcare operations and the ability to identify and address operational risks and opportunities.
• Demonstrated ability to lead complex projects and influence stakeholders across multiple departments.
• Ability to travel up to 20% based on business and client needs.
• Demonstrated advanced usage of AI and experience managing teams using AI for process and technological improvements, including exploration, experimentation, and application.
• Must reside and be authorized to work in the United States.

Nice To Haves

• Experience supporting large-scale healthcare client integrations, acquisitions, implementations, or operational transitions.
• Experience with Epic, Cerner, Meditech, or other major healthcare platforms.
• Background in revenue cycle operations, implementation, project management, or client services.
• Experience managing client-facing healthcare operations.
• Knowledge of AI-enabled tools, automation technologies, Power BI, Copilot, or workflow optimization solutions.
• Experience supporting multi-state or national healthcare operations.

Responsibilities

• Lead client integration activities during onboarding, acquisitions, conversions, and operational transitions.
• Serve as a primary operational partner throughout implementation and transition efforts.
• Assess existing workflows, policies, processes, and operational structures to identify opportunities for improvement and standardization.
• Partner with operational leaders to develop post-integration action plans supporting quality, productivity, client satisfaction, and financial performance.
• Support organizational readiness activities, including training, communication, workflow design, and stakeholder engagement.
• Provide leadership and direction throughout client onboarding, implementation, and integration activities.
• Collaborate with Revenue Cycle, Client Services, Technology, Implementation, and operational leadership to support successful client transitions.
• Monitor implementation progress, operational performance, risks, and key milestones.
• Assist with action plans related to operational gaps, client needs, and integration concerns.
• Support transition activities to prepare operational teams for client onboarding and ongoing operations.
• Analyze revenue cycle and operational performance indicators to identify root causes, risks, and opportunities for improvement.
• Partner with Revenue Cycle teams to improve operational performance, client outcomes, and efficiency.
• Assist clients and internal teams with workflow redesign, process improvements, and operational transformation initiatives.
• Support implementation of automation, reporting, and technology solutions that improve operational performance and the client experience.
• Build trusted partnerships with client stakeholders, operational leaders, implementation teams, and cross-functional partners.
• Act as a strategic advisor regarding client integrations, operational readiness, and transition planning.
• Present operational updates, implementation progress, risks, and recommendations to leadership teams.
• Facilitate communication between internal and external stakeholders throughout implementation and integration activities.
• Explore and apply AI and innovation to improve processes and patient and client experiences.

Benefits

• Comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs.
• Professional development investment and a professional certification relevant to each associate's field.
• Tuition reimbursement.
• Quarterly and annual incentive programs for employees who exceed expectations.

What This Job Offers

• Job Type: Full-time
• Career Level: Director