Client Director

Crossfuze • Minneapolis, MN

20h • Hybrid

About The Position

The Client Director develops and maintains strong customer partnerships while overseeing service delivery and driving growth within assigned accounts. Acting as the voice of the customer within Virteva, the role works across sales and delivery teams to understand customer priorities, monitor account performance, identify improvement and growth opportunities, and ensure customers receive meaningful business value from their partnership with Virteva. The position also provides project oversight for assigned accounts and new customer onboarding, manages customer relationships and escalations, supports sales and business development, and facilitates contract development and negotiations. This is a hybrid position requiring attendance at the Minnetonka, Minnesota office three days per week (Tuesday, Wednesday, and Thursday). Occasional local or regional travel may be required.

Requirements

• 3–5 years of sales, relationship, and/or project management experience.
• 5+ years of IT Managed Services experience or IT Management experience.
• Ability to communicate complex concepts to stakeholders at multiple levels and articulate the business value of proposed solutions.
• Exceptional attention to detail and strong organizational and time-management skills.
• Experience creating reports using multiple data sources and translating data into meaningful insights for customer stakeholders at various levels.
• Ability to manage competing deadlines and develop clear, professional proposals, recommendations, and executive summaries for clients.
• Ability to build and maintain relationships with customer stakeholders and key decision-makers.

Nice To Haves

• Background and/or certifications in ITIL, with the ability to understand and rationalize data within the ITIL framework.

Responsibilities

• Serve as the voice of the customer within Virteva and represent Virteva within assigned customers across sales and delivery workloads.
• Provide project oversight and management within assigned accounts and for new customer onboarding.
• Monitor SLA compliance, client satisfaction, and agreed service targets; report SLA attainment and identify continuous service improvement opportunities.
• Conduct regular customer meetings and interactions, provide analysis and recommendations, and act on relevant or necessary tasks.
• Prepare monthly customer reports and ensure accurate monthly invoicing for assigned accounts.
• Coordinate delivery of Root Cause Analysis reports and activities.
• Provide oversight of the Customer Care process within assigned accounts.
• Identify and pursue new sales opportunities within assigned accounts and maintain accurate opportunity tracking in Virteva’s CRM.
• Develop revenue growth plans and review them regularly with sales management.
• Respond to customer needs, requests, and escalations in a timely and attentive manner.
• Participate in internal sales meetings and business development activities.
• Build and strengthen relationships with key stakeholders across assigned customer accounts.
• Identify prospect and client issues and create comprehensive solution proposals, which may include Professional Services and/or Managed Services; present solutions and value-driven propositions to support account growth and partnership.
• Perform contract negotiations and facilitate related contract development and negotiation actions with Virteva leadership.
• Perform other duties as assigned.

Benefits

• Paid maternity and paternity leave for biological birth and adoption.
• Newborn, adoption, and fertility assistance.
• Competitive paid time off.
• Competitive training and development programs.
• Healthcare plan.
• 401(k) with employer match.
• 10 days of bereavement leave.
• Additional PTO day for mental health.
• Premium Calm app subscription for each employee and five additional people of the employee’s choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed