Director, Client Integrations

Ensemble Health Partners • Atlanta, GA

8d • $111,800 - $167,700 • Remote

About The Position

Ensemble Health Partners is seeking a strategic and operationally focused Director, Client Integrations to lead integration initiatives for new and existing healthcare clients. The role partners across Operations, Revenue Cycle, Client Services, Technology, Implementation, and operational leadership to support seamless client transitions, operational readiness, alignment, and long-term success.

The Director guides client integration activities, supports operational transformation, identifies process improvement opportunities, and promotes consistent application of best practices. The role also serves as a strategic advisor to clients and internal teams, supporting onboarding, acquisitions, conversions, and operational transitions. This is a remote position with travel up to 20% based on business and client needs. The stated pay range is $111,800 to $167,700.

Requirements

• Bachelor's degree or equivalent combination of education and experience.
• At least 7 years of progressive healthcare operations, revenue cycle, client services, implementation, or related experience.
• At least 3 years of leadership, consulting, project management, or implementation experience.
• Strong knowledge of healthcare revenue cycle operations, client onboarding, integrations, and operational workflows.
• Experience supporting complex healthcare implementations, integrations, operational transitions, or client onboarding initiatives.
• Strong understanding of healthcare operations and ability to identify and address operational risks and opportunities.
• Demonstrated ability to lead complex projects and influence stakeholders across multiple departments.
• Ability to travel up to 20% based on business and client needs.
• As a manager-to-director, demonstrated advanced use of AI and experience managing teams using AI for process and technology improvements, including exploration, experimentation, and application.

Nice To Haves

• Experience supporting large-scale healthcare client integrations, acquisitions, implementations, or operational transitions.
• Experience with Epic, Cerner, Meditech, or other major healthcare platforms.
• Background in revenue cycle operations, implementation, project management, or client services.
• Experience managing client-facing healthcare operations.
• Knowledge of AI-enabled tools, automation technologies, Power BI, Copilot, or workflow optimization solutions.
• Experience supporting multi-state or national healthcare operations.

Responsibilities

• Lead client integration activities during onboarding, acquisitions, conversions, and operational transitions.
• Serve as a primary operational partner throughout implementation and transition efforts.
• Assess existing workflows, policies, processes, and operational structures to identify opportunities for improvement and standardization.
• Partner with operational leaders to develop post-integration action plans supporting quality, productivity, client satisfaction, and financial performance.
• Support organizational readiness through training, communication, workflow design, and stakeholder engagement.
• Provide leadership and direction throughout client onboarding, implementation, and integration activities.
• Collaborate with Revenue Cycle, Client Services, Technology, Implementation, and operational leadership to support successful client transitions.
• Monitor implementation progress, operational performance, risks, and key milestones.
• Assist in developing and implementing action plans addressing operational gaps, client needs, and integration concerns.
• Support transition activities to prepare operational teams for client onboarding and ongoing operations.
• Analyze revenue cycle and operational performance indicators to identify root causes, risks, and improvement opportunities.
• Partner with Revenue Cycle teams to improve operational performance, client outcomes, and efficiency.
• Assist clients and internal teams with workflow redesign, process improvements, and operational transformation initiatives.
• Support implementation of automation, reporting, and technology solutions that improve operational performance and client experience.
• Build trusted partnerships with client stakeholders, operational leaders, implementation teams, and cross-functional partners.
• Act as a strategic advisor on client integrations, operational readiness, and transition planning.
• Present operational updates, implementation progress, risks, and recommendations to leadership teams.
• Facilitate communication between internal and external stakeholders throughout implementation and integration activities.

Benefits

• Comprehensive benefits package, including healthcare, time off, retirement, and well-being programs.
• Professional development investment and a professional certification relevant to the associate's field.
• Tuition reimbursement.
• Quarterly and annual incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Director