Product Owner - Client Onboarding & Servicing

Wellington Management•Boston, MA

3d•€85,000 - €175,000•Hybrid

About The Position

The Product Owner, Client Onboarding Servicing, is accountable for the product vision, roadmap, prioritization, and measurable outcomes for the post-sale client lifecycle and service experience of our clients. This includes onboarding, reporting, issue resolution, lifecycle changes, and offboarding. The Product Owner translates Client Platform strategy and the target operating model into a clear product direction and sequenced backlog grounded in user needs, business outcomes, risk, dependencies, and delivery capacity. Sitting at the intersection of client service, relationship management, onboarding and implementation, client administration, reporting, operations, and horizontal and vertical Product Owners, the Product Owner leads continuous discovery, defines the problems and outcomes the product will address, and makes explicit decisions about what should be delivered, when, and why it matters. Technology partners are accountable for how solutions are designed, built, supported, and sustained.

Requirements

10+ years of experience in product ownership, product management, business analysis, or a related role within asset management, financial services, or another complex regulated environment.
Experience defining product strategy, roadmaps, backlogs, requirements, and success measures for products, platforms, or workflow capabilities.
Demonstrated ability to lead product discovery, translate user and business needs into clear priorities, and move initiatives from problem definition through delivery and measurable adoption.
Experience partnering with engineering, design, data, operations, risk, compliance, and business stakeholders in Agile or iterative delivery environments.
Working knowledge of technology, data, automation, and AI capabilities, with the judgment to select and apply them appropriately in a regulated environment.
Demonstrated experience relevant to: Service strategy, operating model, standards, capacity, and controls; Client readiness and sales-to-service handoff; Client onboarding, implementation, go-live, and exception management; Client entitlements, portal access, and digital experience requirements.
Bachelor's degree required.

Nice To Haves

Advanced degree
Relevant professional qualification

Responsibilities

Define and evolve a product vision and outcome-oriented roadmap aligned with Client Platform strategy and the target operating model.
Own the business outcomes and value delivered through Client Onboarding & Servicing capabilities, improving our client’s experience as well as our internal workflows, while driving adoption.
Establish product objectives, success measures, and decision principles that make priorities and trade-offs transparent.
Translate business priorities into a sequenced roadmap focused on measurable business outcomes. Own backlog ordering, sequencing, and capacity-allocation trade-offs within the assigned scope.
Consider cross-product, platform, data, and operating-model implications when setting direction and priorities, and coordinate decisions affecting shared capabilities, journeys, or enterprise platforms.
Make clear decisions to proceed, defer, reshape, or decline requests, and explain the evidence and trade-offs behind those decisions.
Partner with business stakeholders and technology partners to align capabilities with future-state workflows.
Serve as the primary product representative for business stakeholders and technology delivery teams.
Build alignment across other Product Owners in the Client, Infrastructure, and Investment Platforms.
Drive adoption, stakeholder engagement, and realization of business value.
Maintain explicit cross-product handoffs and prevent the product from duplicating capabilities owned elsewhere.
Own and maintain a healthy, prioritized, and sufficiently refined product backlog that translates strategy and discovery findings into clear, well-scoped work ahead of planning.
Lead product decision-making and actively participate in backlog refinement, release planning, and relevant delivery ceremonies in partnership with engineering, design, and delivery leads.
Serve as the primary product decision-maker during delivery, responding promptly to questions, clarifying requirements, and making timely scope and sequencing trade-offs when constraints or new information emerge.
Surface dependencies, delivery risks, data constraints, and operating-model impacts early, working with the appropriate owners to resolve or escalate them.
Remain accountable after launch for evaluating product performance, identifying adoption barriers, and translating evidence into product decisions and prioritized improvements.
Evaluate workflows for opportunities to simplify, standardize, redesign, automate, or enable work through fit-for-purpose technology, data, automation, and AI capabilities.
Act as a self-sufficient builder with AI, using available tools to prototype, test, and refine workflow improvements while engaging technology SMEs when solutions require scale, controls, or deeper technical expertise.
Compare solution options using expected value, user impact, feasibility, risk, controls, data readiness, total cost of ownership, and long-term maintainability.
Apply shared ownership rules for data, analytics, content, workflow automation, governance, and authoritative source information when shaping requirements.
Exercise independent product judgment within the agreed strategy, product boundaries, governance, and decision rights.
Within the assigned product scope, order the backlog, recommend roadmap changes, make delivery-level scope trade-offs, and accept or reject delivered work against agreed criteria.
Ensure affected stakeholders have useful visibility into what is changing, when it is changing, why it matters, and what readiness or adoption actions are needed.
Coordinate with the appropriate owners to address launch readiness and adoption needs. Connect work across functions and remain accountable for product outcomes without assuming ownership for every downstream activity.
Use the stated product boundary to resolve overlap and escalate unresolved decision-right questions before they create duplicate roadmaps or delivery work.

Benefits

Retirement plan
Health and wellbeing
Dental insurance
Vision insurance
Pharmacy coverage
Health savings account
Flexible spending accounts
Commuter program
Employee assistance program
Life insurance
Disability insurance
Adoption assistance
Back-up childcare
Tuition/CFA reimbursement
Paid time off (leave of absence, paid holidays, volunteer, sick and vacation time)
Discretionary Corporate Bonus and/ or Incentives