Sr. Director, Marketing Operations & Global Consumer Care

Church & Dwight•Ewing, NJ

6d•Hybrid

About The Position

Church & Dwight is seeking a senior leader to build and lead the enterprise operating system that translates marketing strategy into disciplined execution and measurable business impact. The role establishes the governance, capabilities, processes, technology, performance management, and service models needed to improve the speed, quality, accountability, and return on marketing investment of 360 marketing plans across the portfolio. The leader sets expectations across six Strategic Business Units, creates transparent scorecards and operating rhythms, and holds teams accountable for deadlines, decision gates, and performance. The role also oversees Global Consumer Care, enterprise governance and commercial management of creative, brand strategy, and public relations agencies, and the efficiency of total non-working brand marketing expense. Reporting to the Chief Marketing Officer, this executive advises the CMO and Marketing Leadership Team and partners across SBUs, Creative Excellence, Digital Growth, Insights & Analytics, Finance, Procurement, IT, and international teams. The position is hybrid and based in Ewing, New Jersey, with in-person attendance Tuesdays through Thursdays and remote work options Mondays and Fridays.

Requirements

Bachelor’s degree required.
15+ years of progressive leadership in Marketing, Brand Management, Marketing Operations, Consumer Care/Customer Experience, or a related discipline, with significant enterprise responsibility.
Demonstrated success building or transforming a Marketing Operations, marketing enablement, commercial excellence, or comparable enterprise function.
Significant experience in CPG, consumer products, or another complex multi-brand environment, with strong brand management and integrated execution expertise.
Proven ability to establish governance, influence senior stakeholders, and drive accountability in a matrixed organization.
Deep experience in planning, campaign operations, measurement, budget governance, executive reporting, and agency commercial management.
Experience leading Consumer Care or a related consumer-facing operation and technology-enabled workflow or AI transformation.
Strong financial acumen and executive communication, influence, and change leadership skills.
Enterprise-minded, commercially grounded, and close to execution.
High-accountability operator who builds structure from ambiguity and follows through.
Pragmatic change leader who earns trust, challenges constructively, and drives adoption.
Consumer-obsessed, data-informed collaborator with executive presence and courage.

Nice To Haves

MBA preferred.

Responsibilities

Create and lead the enterprise Marketing Operations strategy, roadmap, organization, and operating model.
Establish a common operating cadence across six SBUs, including planning milestones, decision gates, launch calendars, measurement requirements, roles, service levels, and escalation protocols.
Use executive scorecards to hold leaders accountable for plans, budgets, approvals, assets, data, and results; surface risks early and remove systemic bottlenecks.
Lead enterprise brand planning and translate priorities into an integrated execution calendar across brands, agencies, and functions.
Set scalable standards for intake, prioritization, briefing, resource planning, quality assurance, launch readiness, and post-launch evaluation.
Ensure major initiatives are delivered on time, on budget, and on brand; manage critical interdependencies and integrate acquired brands into enterprise processes and systems.
Define enterprise KPI standards, measurement plans, and reporting cadences with Insights & Analytics, Digital Growth, and SBU teams.
Ensure material initiatives have clear objectives, indicators, accountable owners, and learning agendas; translate post-campaign results into decisions and cross-brand learning.
Improve discipline across budgets, forecasts, non-working spend, agency fees, and ROI, providing fact-based resource allocation and productivity recommendations.
Own governance and commercial management of creative, brand strategy, and public relations agencies, including sourcing, RFPs, negotiations, scopes, rates, incentives, compliance, renewals, and performance.
Partner with Procurement, Creative Excellence, Digital Growth, and SBU leaders to ensure the agency roster delivers quality, capacity, speed, innovation, and value.
Establish clear agency scopes, ways of working, scorecards, and reviews; hold parties accountable and identify opportunities to consolidate, renegotiate, or redesign relationships.
Define requirements and adoption roadmaps for workflow, planning, reporting, digital asset management, automation, analytics, and AI-enabled capabilities.
Lead process redesign, training, and change management to embed new ways of working and deliver measurable gains in speed, productivity, quality, visibility, or performance.
Lead Global Consumer Care, including its operating model, service standards, and metrics across markets.
Ensure consumer interactions reflect brand voice, company values, quality and regulatory standards, effective resolution, and timely escalation of material consumer, product, reputational, or compliance issues.
Convert consumer contacts and emerging themes into actionable enterprise insight, using technology, analytics, and partner management to improve experience, efficiency, and learning.
Build and lead a high-performing team that influences effectively across a complex, matrixed organization.
Advise the CMO and Marketing Leadership Team on operating model evolution, capabilities, investment effectiveness, and execution risk.
Create a culture of accountability, service, continuous improvement, and fact-based decisions; communicate change clearly and build sustained adoption.