Sr. Director, Chief of Staff - Bank Tech Operations
About The Position
Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. We are looking for a passionate, seasoned leader who thrives in the face of ambiguity and complex problem-solving. In this role, you will be a key and trusted partner to a leadership team responsible for the platforms supporting all of Capital One’s banking businesses. While deep technical expertise is not a prerequisite, this role demands a strong curiosity for technology and a proactive interest in the future of work. We are looking for a candidate who is energized by emerging areas like Agentic AI and who can help leaders harness these new capabilities. You will play a vital role in translating "what’s possible" into how we work, operate, and deliver value to our customers. The ideal candidate will have an exceptional track record of building strong business partnerships, demonstrated success in critical thinking and problem solving, experience with complex analysis, and ability to balance critical priorities across a wide range of operational responsibilities. The Bank Tech Operations leader should have experience in developing executive-ready presentations and telling a compelling story through data.
Requirements
- Bachelor’s degree
- At least 9 years of experience in Project Management, Process Management, or Program Management
- At least 7 years of people management experience
Nice To Haves
- 5+ years of experience in strategy development
- 5+ years of experience in technical business operations
- 6+ years of experience driving organizational change and operational excellence
- 3+ years of experience partnering with engineering and product teams
Responsibilities
- Oversee enterprise tech backlog intake and distribution processes for Bank Tech engineering organization.
- Own overall program oversight for Tech Transformation and Enterprise Tech backlog including executive reporting, escalations and operating rhythms.
- Build and maintain effective, scalable processes that streamline technical operational routines without adding unnecessary friction.
- Align technical routines with overarching strategy to ensure every meeting and process is driving toward core goals.
- Provide strategic support for critical operational shifts, ensuring the organization remains resilient and aligned during transitions.
- Act as a primary advisor to senior tech leaders, providing initial framing for high-stakes proposals and translating vision into actionable plans.
- Work hand-in-hand with Product partners to develop a deep understanding of their business priorities and objectives.
- Help Tech leadership connect technology solutions and priorities directly to those business outcomes.
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
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What This Job Offers
Job Type
Full-time
Career Level
Director
