Sr. Director, 3P Marketplace & Delivery

Pizza Hut of America•Plano, TX

1d•$232,000 - $245,790

About The Position

The Sr. Director, 3P Marketplace & Delivery Growth serves as the commercial general manager of Pizza Hut US’s third-party marketplace and delivery partnership business. The role is accountable for creating incremental, profitable growth and maximizing the enterprise value of strategic marketplace partnerships. The leader sets strategy, allocates investment, leads senior partner relationships, and brings marketplace growth, commercial economics, and delivery performance together in a cohesive business plan. The role extends beyond aggregator sales growth. It identifies where third-party marketplaces can expand Pizza Hut demand, how to pursue those opportunities profitably, and how partnerships can create broader value, including strengthening the first-party Delivery business. The leader owns capabilities spanning Occasion, Menu & Merchandising; Commercial Strategy & Economics; and Delivery Partnerships & Performance. Success is measured by incremental enterprise value created for Pizza Hut, particularly incremental profitable 3P growth and contribution. The Sr. Director leads the annual and multiyear 3P strategy, integrated business plan and forecast; identifies demand and occasion opportunities; shapes menu, merchandising, value and platform strategies; and directs investment based on incremental contribution and return. The role is Pizza Hut’s senior commercial counterpart to DoorDash, Uber Eats and other strategic marketplace partners, leading joint business plans, negotiations and partner accountability. It also guides how aggregator partnerships support total Delivery, including 1P Delivery as a Service, and works across functions and the Franchise system to improve performance and economics. The leader builds the commercial fact base and measurement capabilities for the business, translates insights into decisions, leads cross-functional growth, and develops high-performing teams with clear accountability and a focus on impact.

Requirements

Strong commercial and general management orientation, with experience owning meaningful revenue, P&L or business outcomes.
Deep understanding of ecommerce, marketplaces, digital merchandising, customer funnels and commercial growth levers.
Strong financial acumen and demonstrated ability to evaluate economics, allocate investment and make tradeoffs.
Ability to identify customer and occasion growth opportunities and translate them into actionable commercial strategies.
Strong analytical orientation and fluency in incrementality, ROI, experimentation and test/control methodologies.
Proven ability to negotiate with sophisticated external partners and hold them accountable for business outcomes.
Strong cross-functional leadership across Marketing, Operations, Finance, Technology and other complex stakeholders.
Ability to operate effectively in a franchise system or other highly matrixed environment.
Builder mentality, with comfort running an existing business while upgrading its strategy, capabilities, talent and ways of working.
Strong executive communication and ability to translate complex performance into clear choices and recommendations.
10+ years of progressive experience in ecommerce, digital marketplaces, commercial strategy, category management, growth or related fields.
Demonstrated ownership of significant commercial outcomes, revenue or P&L.
Experience leading and developing high-performing teams.
Experience managing complex strategic partnerships and commercial negotiations.

Nice To Haves

Marketplace or aggregator experience.
Restaurant, retail, consumer, marketplace or other high-frequency transactional experience.

Responsibilities

Develop and own the annual and multiyear strategy for Pizza Hut’s third-party marketplace business.
Establish growth targets and priorities across marketplace partners, customers, occasions, dayparts and commercial levers.
Own the integrated 3P business plan and forecast across sales, transactions, investment and contribution.
Identify incremental demand opportunities, distinguish true growth from channel shift, and recommend where to accelerate, optimize, reduce or stop activity.
Translate broader Pizza Hut Food, Value, Calendar and customer strategies into differentiated marketplace growth plans.
Identify customer, occasion and daypart whitespace and lead strategies across menu, assortment, merchandising, Value and platform capabilities.
Improve Pizza Hut’s marketplace discovery, search and ranking, shopability and conversion performance.
Establish disciplined test-and-learn activity across menu, merchandising, offers and marketplace capabilities.
Use marketplace and competitive insights to identify growth opportunities and influence broader Pizza Hut strategy.
Operate the 3P business with P&L and investment discipline, allocating investment according to expected incremental contribution.
Partner with Finance and Analytics to establish trusted views of channel economics, incrementality, investment effectiveness and franchisee profitability.
Reallocate investment as evidence and business conditions change, maintain economic guardrails, and identify opportunities to use partner funding for broader enterprise value.
Serve as Pizza Hut’s senior commercial counterpart to DoorDash, Uber Eats and other strategic marketplace partners.
Establish Joint Business Plans tied to Pizza Hut’s growth priorities and measurable outcomes; lead senior commercial discussions and negotiations.
Hold partners accountable for differentiated insights, capabilities, growth opportunities and the full value of strategic partnerships.
Own the strategic agenda for using aggregator partnerships to strengthen total Delivery, including 1P Delivery as a Service.
Set delivery partner performance expectations and SLAs, and work with Digital, Operations, Finance and D&T to improve delivery experience, service levels, coverage and economics.
Optimize partner capabilities and funding, including delivery partner accruals, to strengthen the 1P Delivery proposition.
Ensure agreements and commercial commitments produce measurable operational performance, and identify and address partnership risks.
Partner with Digital Growth Analytics and Finance to build visibility into marketplace funnel performance, customer and occasion opportunity, partner performance, investment effectiveness and channel economics.
Establish rigorous measurement of promotions, Sponsored Listings and other investments, including incrementality where possible.
Translate data and marketplace insights into commercial actions and investment recommendations, and establish business reviews focused on performance, insight and action.
Lead the senior 3P commercial agenda across Marketing, Digital, Operations, Finance, D&T and the Franchise system.
Integrate 3P into Food, Value, Calendar and go-to-market planning, align Franchisees around strategy and economics, and resolve cross-functional barriers.
Ensure 3P business learnings inform broader Pizza Hut commercial strategy where relevant.
Lead and develop teams responsible for Occasion, Menu & Merchandising; Commercial Strategy & Economics; and Delivery Partnerships & Performance.
Establish accountability, decision rights and measurable outcomes; build commercial ownership and strengthen marketplace, ecommerce, analytical, financial and general management capabilities.
Simplify, automate or eliminate lower-value work and foster a culture of focus, accountability, testing and learning, and impact.