Sr Customer Service Representative

Americold • Chillicothe, MO

1d

About The Position

The Sr Customer Service Representative serves as the primary point of contact for National Accounts across multiple sites, responding to customer inquiries and complaints involving work orders, shipments, and inventory counts. The role coordinates account administration, including invoicing, credit changes, and load scheduling, and maintains reports to ensure loads are empty and closed.

The position also manages customer work-order paperwork and inventory records, oversees general clerical duties, and resolves refused-product, over-short, and damaged-order issues. It coordinates recalls and national holds across multiple sites, participates in training and coaching on customer service functions, and may provide direction to customer service work at applicable locations. Occasional business travel and visits to warehouse operations, including areas at or below freezing, may be required.

Requirements

• At least 2 years of experience in customer service or order processing.
• Proven ability to resolve customer issues efficiently.
• Proficiency in Warehouse Management Systems and Microsoft Office Suite.
• Accurate typing and data entry skills.
• Ability to comprehend and communicate with others verbally and/or in writing.
• Ability to perform office tasks requiring several hours of sitting, getting up and down from chairs, reaching, bending, and manual dexterity.

Nice To Haves

• High school diploma or general education degree (GED) preferred.
• Experience managing multiple priorities simultaneously.
• Proven adaptability in changing environments.
• Experience working with challenging customers.
• Effective verbal and written communication.
• Ability to understand customer product and storage requirements.
• Ability to collaborate and respond appropriately to feedback.
• Familiarity with desktop computers.
• Initiative in supporting team objectives.

Responsibilities

• Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts.
• Serve as the primary liaison between customers, warehouse, and office for account administration and invoicing.
• Generate and manage paperwork and information for customer work orders, track orders, and maintain inventory records.
• Oversee clerical duties, including maintaining files, answering phones, greeting visitors, and operating office equipment.
• Schedule loads and maintain updated reports to ensure all loads are empty and closed.
• Resolve issues related to refused product, over-short, and damaged orders, and coordinate recalls and national holds across multiple sites.
• Participate in training and coaching on customer service functions and provide direction to customer service work in applicable locations.
• Perform other essential duties as applicable and assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED