Sr. Customer Service Representative
A.P. Moller - Maersk•La Vergne, TN
•$24 - $28
About The Position
The Senior Customer Service Representative provides customer service to callers, answers incoming calls, and troubleshoots issues. The role also supports pilot stations and cartage agents, monitors customer inquiries received by email, and follows up with customers about shipment status and resolutions. The position is with Maersk Logistics & Services USA, Inc., which handles end-to-end warehousing and distribution logistics through a network of storage facilities.
Requirements
- Excellent oral and written communication and problem-solving skills.
- Technological aptitude using the internet and online tools.
- High energy with the ability to multitask.
- Excellent organizational skills with emphasis on detail.
Responsibilities
- Answer incoming calls and provide excellent customer service to all callers.
- Monitor and respond to customer inquiries received through email.
- Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
- Track, trace, enter, and update shipments.
- Assist and support pilot stations and cartage agents.
- Master outside customer applications.
- Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
- Perform other duties as assigned.
Benefits
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
