Sr. Customer Service Representative

Maersk • La Vergne, TN

8d

About The Position

The Senior Customer Service Representative provides customer service to callers by answering incoming calls, troubleshooting issues, and assisting pilot stations and cartage agents. The role also monitors and responds to email inquiries, makes outbound calls regarding shipment status and issues, and tracks, traces, enters, and updates shipments. The representative follows published procedures and work instructions for NCS accounts, brings proposed modifications to management’s attention, and performs other duties as assigned.

Requirements

• Excellent oral and written communication skills.
• Problem-solving skills.
• Technological aptitude using the internet and online tools.
• High energy and the ability to multitask.
• Excellent organizational skills, with emphasis on detail.

Responsibilities

• Answer incoming calls and provide excellent customer service to callers.
• Monitor and respond to customer inquiries received through email.
• Make outgoing calls to follow up on shipment status, resolve issues, and update customers.
• Track, trace, enter, and update shipments.
• Assist and support pilot stations and cartage agents.
• Master outside customer applications.
• Follow published procedures and work instructions for NCS accounts and bring modifications to management’s attention.
• Perform other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• 401(k) with company match
• Employee Assistance Program
• Paid Time Off
• Flexible work schedules when possible

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed