Sr Customer Service Representative

Excelsior Nutrition Inc•Anaheim, CA

6d•$25 - $35

About The Position

The Customer Service/Project Representative performs projects that support manufacturing processes, including maintaining formulation and bill-of-materials databases, retaining records for new product processes, planning production projects, tracking shipments, and arranging shipments. The role also has a front-line part in client communication and helps ensure customer satisfaction.

Requirements

College degree in a business-related field.
Excellent written and verbal communication skills.
Good organizational skills and strong attention to detail.
Ability to multitask and prioritize responsibilities.
Strong documentation practices and record-keeping skills.
Ability to work independently and in a team environment.
Working knowledge of general computer operations and concepts.
Working knowledge of Microsoft Office, including Outlook and Word.
Advanced working knowledge of Microsoft Excel.
Ability to type 40 words per minute.
Ability to adjust work schedule as business needs require.

Nice To Haves

Preferred knowledge of ERP or other manufacturing software.

Responsibilities

Detail, organize, and implement new and existing product processes from setup through production.
Address clients’ daily needs and help ensure their experience with the company is pleasant and productive.
Review bottling operations on batch records for accuracy before production.
Review new and revised product label proofs for accuracy and route them through R&D and Quality for final approval.