Sr CRM Account Executive - SLED - AZ/CO

ServiceNow • Phoenix, AZ

3d

About The Position

The CRM Prime Account Executive is an experienced sales role focused on transforming customers’ businesses and growing ServiceNow’s CRM business. The role leads discovery and value-based sales, presents and demonstrates ServiceNow CRM solutions, and connects customer priorities and use cases to measurable business outcomes. The position sells to line-of-business owners across call center and customer service, field operations, Revenue Operations, and Sales organizations. It builds executive relationships, develops account and territory plans, orchestrates a broad virtual team, advises customers on achieving business goals with ServiceNow CRM, and conducts Customer Business Reviews to assess objectives and adoption and identify expansion opportunities. Travel of up to 50% is required.

Requirements

• 10+ years of sales experience within a software or solutions sales organization.
• Experience establishing trusted relationships with current and prospective clients and other teams.
• Experience generating new business, negotiating deals, and maintaining healthy C-level relationships.
• Track record of high quota attainment and consistently achieving annual sales targets.
• Experience leveraging or critically considering how to integrate AI into work processes, decision-making, or problem-solving.
• Experience promoting a customer-success focus in a team-oriented environment.
• Willingness to travel up to 50%.

Responsibilities

• Sell to line-of-business owners in call center and customer service, field operations, Revenue Operations, and Sales organizations.
• Build relationships with customer executives and decision makers, and understand their CRM priorities and purchasing processes.
• Develop account and territory plans identifying priority customers, growth opportunities, and actions to pursue them.
• Map client relationships and orchestrate account strategy while leading a virtual team that includes Sales Specialists, Solutions Consultants, Success resources, partners, and Marketing.
• Act as a trusted advisor by understanding customers’ businesses and advising how ServiceNow CRM can help achieve their goals.
• Hold Customer Business Reviews to understand business use cases and objectives, assess customer adoption, and identify expansion opportunities.
• Lead discovery sessions, apply value-based selling, and present and demonstrate ServiceNow CRM solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed