Sr Credit Coordinator

Reece Group • Addison, TX

1d

About The Position

The Sr Credit Coordinator manages an assigned accounts receivable portfolio by driving collections, resolving customer account issues, and ensuring compliance with credit and lien requirements. The role works with branches, sales teams, customers, and regional leadership to protect company assets, improve cash flow, provide customer service, and support the financial health of the business. Customer visits may be required as needed.

Requirements

• At least 2 years of collections, accounts receivable, or credit experience, or the corresponding knowledge and skills.
• Demonstrated customer service experience and ability to handle difficult conversations professionally.
• Strong customer service and relationship management skills.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities, including the ability to manage multiple priorities.
• Ability to analyze account information and make sound decisions about collections and payment arrangements.
• Demonstrated problem-solving and conflict resolution skills.
• Ability to work independently and collaborate effectively with cross-functional teams.
• High attention to detail and accuracy.
• Proficiency with Microsoft Office applications, particularly Excel.
• Adaptability when priorities change.
• Strong ownership, accountability, and results orientation.
• Ability and desire to learn new systems, processes, and technologies.
• High school diploma or equivalent required.

Nice To Haves

• Experience in a distribution, wholesale, manufacturing, or business-to-business environment.
• Knowledge and skills commonly found in someone with 3–5 years of business-to-business collections experience.
• Construction industry experience and understanding of lien and bond processes.
• Experience with automated collections software such as GetPaid or similar platforms.
• Experience managing customer portfolios and resolving complex account disputes.
• Familiarity with sales tax exemption documentation and compliance requirements.
• Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field.
• Sensitivity, selective attention, self-control, service orientation, social orientation, social perceptiveness, stress tolerance, support, and time management.

Responsibilities

• Manage an assigned portfolio of customer accounts and perform collection activities to minimize aged receivables and improve cash flow.
• Use automated collection tools and systems to prioritize and manage collection efforts.
• Create and approve payment plans for delinquent customers within established authority limits.
• Process and approve lien waivers and review lien and bond filing deadlines.
• Ensure compliance with state and federal lien and bond regulations for assigned branches.
• Reconcile short payments, unapplied cash, and account discrepancies.
• Investigate and resolve customer disputes with branch and sales teams.
• Facilitate placement of accounts with collection agencies and recommend actions when necessary.
• Maintain customer sales tax exemption certificates and related documentation.
• Communicate regularly with branches, sales representatives, and regional leadership about collection activities and account status.
• Conduct customer visits when needed to strengthen relationships and support collection efforts.
• Complete assigned tasks within established service level expectations.
• Contribute to team objectives and uphold company values.

Benefits

• Medical and dental insurance.
• Flexible Spending Accounts and Health Savings Accounts.
• Company-paid life insurance.
• Short-term disability.
• 401(k) plan.
• Paid time off (PTO) and paid holidays.
• Parental leave.
• Voluntary vision coverage.
• Voluntary long-term disability.
• Voluntary life and AD&D insurance.
• Additional voluntary benefits through Corestream.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED