Sr. CPQ Process Architect

NetApp • San Jose, NC

5d

About The Position

As a Senior Business Process Architect on NetApp’s CPQ Platform team, this role serves as the senior strategic individual contributor and primary representative for CPQ across critical enterprise initiatives. Reporting directly to the Sr. Director of CPQ Platform, the position drives governance, shapes configuration strategy, and ensures CPQ readiness across New Product Introductions (NPI), platform transformations, and cross-functional programs. It is a leadership role based on expertise, influence, and execution, not people management. The role represents CPQ in strategic decision-making and helps ensure decisions translate into scalable, supportable commercial operations.

The position operates at the intersection of product, sales, operations, and technology, driving outcomes across PSRR, PRC, and enterprise governance processes. It requires practical CPQ domain expertise, strong business acumen, AI fluency, and a background in the storage industry or related enterprise technology markets. The role works with stakeholders from Staff to Vice President level and operates with limited supervision as a trusted extension of CPQ Platform leadership.

Requirements

• Deep, hands-on expertise with CPQ platforms, configuration logic, pricing models, and quoting and ordering processes.
• Intimate understanding of enterprise selling, including deal structures, quoting workflows, channel dynamics, discount frameworks, and configuration decisions affecting win rates.
• Demonstrated proficiency as a practitioner with AI tools and platforms, such as AI-assisted analysis, automation, or generative AI for process optimization.
• Strong subject matter expertise in storage, data infrastructure, or adjacent enterprise technology markets.
• Ability to lead without authority, influence decisions, drive alignment, and hold cross-functional teams accountable through expertise and credibility.
• Experience with NPI processes, stage-gate governance, and commercial launch readiness.
• Excellent facilitation, communication, and presentation skills, including the ability to lead working sessions and executive reviews.
• Ability to collaborate across Engineering, Product Management, Sales, Operations, Finance, Support, and Services.
• Strong aptitude for learning new technologies and applying them to business process challenges.
• Creative and pragmatic problem-solving approach, with a focus on action and outcomes.
• Ability to manage multiple high-priority, concurrent initiatives with minimal supervision.
• Ability to address complex, ambiguous, high-stakes problems involving time, budget, and resource constraints.
• Demonstrated leadership and vision in driving high-impact cross-functional decisions, particularly at governance gates and strategic inflection points.
• Ability to work effectively with employees from Staff to Senior Vice President level and with external partners and vendors.
• At least 5 years of experience in business process architecture, CPQ, commercial operations, or related disciplines.
• Bachelor of Arts or Science degree, or equivalent experience.
• Demonstrated track record leading complex, cross-functional programs focused on CPQ, configuration governance, and/or commercial operations in enterprise technology.

Nice To Haves

• Storage, data infrastructure, or enterprise hardware/software industry experience.
• Demonstrated experience applying AI and automation tools to business process optimization.

Responsibilities

• Represent the CPQ platform on major cross-functional initiatives, including NPI launches, business model transitions, and commercial operations programs.
• Lead CPQ readiness assessments for PSRR and PRC gates, identifying configuration risks, launch blockers, process gaps, and cross-functional dependencies.
• Drive configuration governance across the product lifecycle, from product definition through quoting, ordering, fulfillment, and post-sale support.
• Translate product and commercial strategies into actionable CPQ requirements, rules, and process designs.
• Partner with Product Management, Engineering, Sales Operations, IT, Support, and Services to ensure operational readiness for new offerings and business model changes.
• Use AI tools and emerging technologies to identify opportunities for CPQ automation, intelligent configuration, and decision support.
• Analyze seller workflows, deal structures, and quoting patterns to identify friction and improve configuration processes and sales velocity.
• Define CPQ business requirements, solution designs, and implementation roadmaps aligned with enterprise architecture.
• Develop and present executive-level recommendations, risk assessments, and governance proposals.
• Establish and maintain CPQ governance frameworks, standards, and decision criteria across product lines and business models.
• Research industry practices, competitive CPQ approaches, and emerging commercial models to inform NetApp’s configuration strategy.
• Mentor Business Process Analysts and cross-functional partners on CPQ best practices, governance, and configuration strategy.
• Develop metrics and dashboards to provide visibility into CPQ operational performance, NPI readiness, and governance compliance.
• Lead and influence cross-functional decisions, facilitate alignment, drive accountability, and independently set priorities across concurrent initiatives.

Benefits

• Comprehensive benefits package, which may include health insurance, life insurance, retirement or pension plans, paid time off, leave options, employee stock purchase plan, and/or restricted stock units.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior