Sr. CPQ Process Architect

NetApp, Inc.•Durham, NC

7d•$147,900 - $220,000

About The Position

As a Senior Business Process Architect on NetApp’s CPQ Platform team, this is a senior strategic individual-contributor and primary representative role for CPQ across critical enterprise initiatives. Reporting directly to the Sr. Director of CPQ Platform, the role drives governance, shapes configuration strategy, and ensures CPQ readiness across New Product Introductions (NPI), major platform transformations, and cross-functional programs. It is a leadership role without people-management responsibilities, requiring influence, expertise, and execution to ensure strategic decisions translate into scalable, supportable commercial operations. The position operates at the intersection of product, sales, operations, and technology, driving outcomes across PSRR, PRC, and enterprise governance processes. It calls for practical CPQ expertise, strong business acumen, AI fluency, and knowledge of the storage industry, as well as an understanding of seller workflows, deal structures, and the ways configuration and quoting affect revenue. The role handles complex, ambiguous, high-stakes work with limited supervision and represents CPQ in strategic discussions with stakeholders ranging from Staff to Senior Vice President level. The position requires at least five years of relevant experience in business process architecture, CPQ, commercial operations, or related disciplines, plus a bachelor’s degree or equivalent experience. The target salary range is $147,900–$220,000 USD in on-target earnings (base salary plus potential commission at target performance); the offered amount may vary based on location and qualifications. A comprehensive benefits package is offered, with specific benefits subject to regional variation and local rules.

Requirements

At least 5 years of experience in business process architecture, CPQ, commercial operations, or related disciplines.
Bachelor of Arts or Science degree, or equivalent experience.
Deep, hands-on expertise in CPQ platforms, configuration logic, pricing models, and quoting and ordering processes.
Intimate understanding of enterprise seller practices, including deal structures, quoting workflows, channel dynamics, discount frameworks, and configuration decisions affecting win rates.
Demonstrated practical proficiency with AI tools and platforms, such as AI-assisted analysis, automation, or generative AI for process optimization.
Strong subject matter expertise in storage, data infrastructure, or adjacent enterprise technology markets.
Ability to lead without authority, influence decisions, drive alignment, and hold cross-functional teams accountable through expertise and credibility.
Experience with NPI processes, stage-gate governance, and commercial launch readiness.
Excellent facilitation, communication, and presentation skills, including the ability to lead working sessions and executive reviews.
Ability to collaborate across Engineering, Product Management, Sales, Operations, Finance, Support, and Services.
Aptitude for learning new technologies and applying them to business process challenges.
Creative and pragmatic problem-solving approach, focused on action and outcomes.
Ability to manage multiple high-priority concurrent initiatives with minimal supervision.
Ability to solve complex, ambiguous, high-stakes problems under time, budget, and resource constraints.
Ability to operate effectively with employees from Staff through Senior Vice President level and with external partners and vendors.
Proactive, independent approach to setting priorities and delivering results; ability to influence multiple people, teams, and executive stakeholders.

Nice To Haves

Storage, data infrastructure, or enterprise hardware/software industry experience is strongly preferred.
Demonstrated experience applying AI and automation tools to business process optimization.
A demonstrated track record leading complex cross-functional programs focused on CPQ, configuration governance, and/or commercial operations in enterprise technology.

Responsibilities

Represent CPQ as the senior strategic voice on major cross-functional initiatives, including NPI launches, business model transitions, and commercial operations programs.
Lead CPQ readiness assessments for PSRR and PRC gates, identifying configuration risks, launch blockers, process gaps, and cross-functional dependencies.
Drive configuration governance across the product lifecycle, from initial product definition through quoting, ordering, fulfillment, and post-sale support.
Translate product and commercial strategies into actionable CPQ requirements, rules, and process designs for sellers.
Partner with Product Management, Engineering, Sales Operations, IT, Support, and Services on operational readiness for new offerings and business model changes.
Use AI tools and emerging technologies to identify opportunities for process automation, intelligent configuration, and decision support.
Analyze seller workflows, deal structures, and quoting patterns to identify friction and improve configuration in support of sales velocity.
Define CPQ business requirements, solution designs, and implementation roadmaps aligned with enterprise architecture.
Develop and present executive-level recommendations, risk assessments, and governance proposals to stakeholders from Staff through Vice President level.
Establish and maintain CPQ governance frameworks, standards, and decision criteria that scale across product lines and business models.
Survey industry practices, competitive CPQ approaches, and emerging commercial models for consideration in NetApp’s configuration strategy.
Mentor Business Process Analysts and cross-functional partners on CPQ best practices, governance principles, and configuration strategy.
Develop metrics and dashboards for visibility into CPQ operational performance, NPI readiness, and governance compliance.
Lead complex cross-functional decisions and drive alignment and accountability through expertise and influence.
Set priorities and drive results independently with limited supervision, acting as a mentor, facilitator, and CPQ governance authority.