SR Coordinator

Central Transport

3d • Onsite

About The Position

Central Transport, LLC, a leader in less-than-truckload transportation for more than 80 years, is seeking a Dedicated Customer Service Representative for its Corporate Office in Warren, Michigan. This client-relations role is critical to maintaining customers’ perception of the organization. Representatives receive in-depth training, with opportunities for ongoing skill development and internal career enhancement based on performance and work ethic.

The role focuses on building and strengthening customer relationships, delivering personalized service, monitoring account health, analyzing and resolving customer concerns, and coordinating with Sales to maintain consistent communication and support opportunities for growth.

Requirements

• 2–3 years of LTL customer service experience.
• Strong leadership qualities.
• Excellent written and verbal communication skills.
• Excellent attendance and ability to work the same shift each day.
• Problem-solving ability.
• Strong attention to detail and sense of urgency.
• Ability to maintain a professional demeanor.
• Experience with Microsoft Office, including Outlook and Excel, and willingness to learn company-specific systems.
• Upbeat personality and positive outlook.

Nice To Haves

• Associate’s degree in a business-related field; preferred but not required.
• Basic EDI knowledge; preferred but not required.

Responsibilities

• Build and strengthen customer relationships.
• Provide a personalized customer experience.
• Echo the message and tone of Sales to maintain consistency with the customer.
• Proactively monitor accounts and provide reporting.
• Analyze customer concerns in depth and address them in a timely and effective manner.
• Take end-to-end ownership of issues, provide root-cause analysis, and drive resolution.
• Communicate account health to Sales.
• Communicate with Sales to support opportunities for growth.
• Review and analyze scorecards where applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed