Onsite Sr. Coordinator, Inventory Services

Avantor • Watertown, MA

8d • $45,000 - $72,450 • Onsite

About The Position

The Sr. Coordinator, Inventory Services works onsite in Watertown, Massachusetts, reporting to the Onsite Supervisor and collaborating with Avantor Lab and Production Services professionals. The role supports customers by performing customized, mission-based lab work and research protocols, helping return time to science. The team serves customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with flexible solutions and laboratory operations support.

The coordinator oversees inventory and related customer-service operations, including maintaining records, reports, and documentation; managing orders and shipments; responding to inventory inquiries; and supporting customers and facility stakeholders. The position uses SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific platforms. The stated schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. The hourly rate is $26.00–$30.00; the posting also lists expected pre-tax pay of $45,000–$72,450, with actual pay depending on relevant factors such as experience and location.

Requirements

• High school diploma or GED.
• At least 2 years of experience in material handling, inventory replenishment, or customer service.
• Proficiency in Microsoft Office applications, particularly Word and Excel.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Self-motivated, with strong organizational and time-management abilities.
• Ability to prioritize tasks, meet deadlines, and work independently.
• Professional demeanor and strong commitment to customer service.
• High regard for safety and quality, with strict adherence to protocols, policies, and procedures.

Nice To Haves

• Good Manufacturing Practices (GMP) experience is a plus.

Responsibilities

• Oversee consumables, chemicals, samples, and other materials.
• Maintain accurate inventory records and process requests for inventory movement on and off-site.
• Monitor slow-moving and obsolete inventory, conduct cycle counts, and support annual physical inventories.
• Generate and maintain inventory reports and customer metrics.
• Perform desktop delivery of inbound packages.
• Track expiration dates, lot numbers, and quantities accurately.
• Use login functions and maintain GMP-compliant documentation.
• Serve as the primary point of contact for inventory-related inquiries.
• Communicate with customers, purchasing directors, facility directors, and plant managers.
• Provide daily support with order entry, reporting, metric tracking, and cost-savings documentation.
• Manage backorder reporting, expedite orders, and coordinate direct factory shipments.
• Handle third-party support, quote management, and document control, and resolve invoice or pricing discrepancies.
• Coordinate outbound shipments, including hazardous materials, and ensure packaging and documentation requirements are met.
• Update and maintain Standard Operating Procedures (SOPs).
• Use SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer-specific platforms.

Benefits

• Medical, dental, and vision coverage, and wellness programs.
• Paid time off (PTO), company-paid holidays, and choice holidays.
• Flexible Spending Account (FSA) and Health Savings Account (HSA).
• Commuter benefits.
• 401(k).
• Tuition assistance.
• Employee stock purchase plan discount.
• Optional coverage for critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto, and home insurance.
• Peer recognition program with points redeemable for gifts and products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED