Sr. Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC•Columbia, MO

About The Position

The Sr. Consumer Loan Specialist is a key member of a Republic Finance branch team. The role focuses on delivering a positive customer experience while originating consumer loans, completing loan applications, developing customer relationships, and meeting sales goals. The specialist also assists the Branch Manager with daily operational tasks and serves as a role model for other team members. The position calls for a professional demeanor, a positive and outgoing attitude, reliability, and strong oral and written communication skills.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a goal-oriented, incentive-based sales role.
Professional demeanor, positive attitude, and strong communication and customer relations skills.
Ability to work independently and as a dedicated team member.
Ability to work in a fast-paced environment and successfully manage priorities.
Proficiency with Windows and Microsoft Office Suite.
Valid driver's license, reliable transportation, and auto insurance.
Willingness to comply with company policies regarding employment credit checks, background checks, and drug screening.
Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products; eligibility is based on a criminal background check conducted by the state's department of insurance.

Nice To Haves

At least 1 year of experience in the consumer finance industry.

Responsibilities

Seek opportunities to originate new loan business with new and existing customers.
Evaluate customer needs and recommend suitable consumer loan and voluntary product solutions.
Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
Explain the loan process and answer questions about loan products and processing.
Take ownership of customer concerns and work with management to develop and carry out strategies for potential problem loans.
Close loans, assemble loan folders, and break down files.
Consistently meet or exceed loan goals.
Service a growing and complex consumer loan portfolio on a day-to-day basis.
Use analytical skills to resolve customer issues efficiently.
Build trust with customers and staff by demonstrating the organization's philosophy, core values, policies, operating procedures, and compliance requirements.
Process insurance claims, follow up on claims and payments, and maintain the insurance log.
Provide customer care through daily transactions, inquiries, and problem resolution.
Follow corporate, legal, and regulatory compliance policies, guidelines, and requirements.
Answer incoming phone calls and check the branch voicemail.
Assist the Branch Manager with operational tasks, including daily initialization, preparing the daily deposit, and importing live checks.

Benefits

Health, dental, and vision insurance.
15 days of paid time off to start, plus one additional personal day.
Paid holidays.
401(k) plan with employer match after one year.
Company-provided life insurance and long-term disability.
Short-term disability.
Employee Assistance Program with confidential mental health support.
Monthly incentive bonus pay.
Access to LinkedIn Learning's library of 10,000+ professional development courses.
Employee of the Month Program.
Philanthropic support for multiple charities, including an annual drive for St. Jude Children's Research Hospital.
Professional offices with a friendly team environment.
Internal promotion opportunities.