Sr. Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC • Zachary, LA

4d • Onsite

About The Position

The Sr. Consumer Loan Specialist is a key member of a financial services branch team. The role focuses on delivering a positive customer experience while originating consumer loans, completing applications, building customer relationships, and meeting sales goals. The specialist also supports the Branch Manager with daily operational tasks and serves as a role model to other team members. The successful candidate has a professional demeanor, a positive and outgoing attitude, reliability, and strong oral and written communication skills.

Republic Finance provides consumer loans and flexible lending options, serving customers in more than 250 communities across the United States. The company emphasizes its team, customers, and performance, along with community involvement and employee growth opportunities.

Compensation is $36,000 per year, paid hourly, plus an uncapped monthly bonus that averages $8,000 annually. Benefits include health, dental, and vision insurance, paid time off and holidays, a 401(k) with employer match, disability coverage, life insurance, an employee assistance program, professional development resources, and other employee programs.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in a goal-oriented, incentive-based sales role.
• Professional demeanor and positive attitude.
• Strong communication and customer relations skills.
• Ability to work independently and as a dedicated team member.
• Ability to work in a fast-paced environment and successfully navigate priorities.
• Proficiency with Windows and Microsoft Office Suite.
• Valid driver's license, reliable transportation, and auto insurance.
• Willingness to comply with company policies regarding employment credit checks, background checks, and drug screening.
• Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products; eligibility is based on a criminal background check conducted by the state's department of insurance.

Nice To Haves

• At least 1 year of experience in the consumer finance industry.

Responsibilities

• Seek opportunities to originate new loan business with new and existing customers.
• Evaluate customer needs and recommend suitable consumer loan and voluntary product solutions.
• Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
• Explain the loan process and answer questions about loan products and processing.
• Take ownership of customer concerns and work with management to develop and execute strategies for potential problem loans.
• Close loans, assemble loan folders, and break down files.
• Consistently meet or exceed loan goals.
• Service a growing and complex consumer loan portfolio on a day-to-day basis.
• Use analytical skills to resolve customer issues efficiently.
• Build trust with customers and internal staff by demonstrating the organization’s philosophy, core values, policies, operational procedures, and compliance requirements.
• Process insurance claims, follow-ups, and payments daily, and maintain the insurance log.
• Provide customer care through daily transactions, inquiries, and problem resolution.
• Follow corporate, legal, and regulatory compliance policies, guidelines, and requirements.
• Answer incoming phone calls and check the branch voicemail.
• Assist the Branch Manager with operational tasks, including daily initialization, preparing the daily deposit, and importing live checks.
• Set an example for other team members.

Benefits

• Health, dental, and vision insurance with employer contribution.
• 15 days of paid time off to start, plus 1 additional personal day.
• Paid holidays.
• 401(k) with employer match; the overview specifies the match begins after one year.
• Company-provided life insurance and long-term disability coverage.
• Short-term disability coverage.
• Employee Assistance Program with confidential mental health support.
• Monthly incentive bonus pay.
• Access to LinkedIn Learning's library of 10,000+ professional development courses.
• Employee of the Month Program.
• Philanthropic support for multiple charities, including an annual drive for St. Jude Children's Research Hospital.
• Professional offices with a friendly team environment.
• Internal promotions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED