Sr. Consumer Loan Specialist - Sales Customer Service

Republic Finance, LLC•Arnold, MO

About The Position

The Sr. Consumer Loan Specialist is a key member of a financial services branch, responsible for delivering a positive customer experience while originating consumer loans, completing applications, building customer relationships, and meeting sales goals. The role also supports the Branch Manager with daily operational tasks and serves as a role model for other team members. The successful candidate demonstrates professionalism, a positive and outgoing attitude, reliability, and strong oral and written communication skills. The position includes a stated salary of $36,000 per year, paid hourly, plus an uncapped monthly incentive bonus that averages $8,000 annually. Republic Finance describes a supportive team environment, career growth opportunities, and performance-based rewards.

Requirements

High school diploma or equivalent.
At least 2 years of experience in a goal-oriented, incentive-based sales role.
Professional demeanor, positive attitude, strong communication skills, and customer relations skills.
Ability to work independently and as a dedicated team member.
Ability to work in a fast-paced environment and navigate priorities successfully.
Proficiency with Windows and Microsoft Office Suite.
Valid driver's license, reliable transportation, and auto insurance.
Willingness to comply with company policies regarding employment credit checks, background checks, and drug screening.
Ability to meet eligibility requirements for insurance licensing to sell voluntary insurance products; eligibility is based on a criminal background check conducted by the state department of insurance.

Nice To Haves

At least 1 year of experience in the consumer finance industry.

Responsibilities

Seek opportunities to originate new loan business with new and existing customers.
Evaluate customer needs and recommend suitable consumer loan and voluntary product solutions.
Complete loan applications, proposals, and offers for new borrowers, and follow up with pending applicants.
Explain the loan process and answer questions about loan products and processing.
Take ownership of customer concerns and work with management on strategies for potential problem loans.
Close loans, assemble loan folders, and break down files.
Meet or exceed loan goals.
Service the consumer loan portfolio through day-to-day activities.
Use analytical skills to resolve customer issues efficiently.
Build trust with customers and internal staff by following the organization’s philosophy, core values, policies, procedures, and compliance requirements.
Process insurance claims, follow-ups, and payments, and maintain the insurance log.
Provide customer care through daily transactions, inquiries, and problem resolution.
Follow corporate, legal, and regulatory compliance policies, guidelines, and requirements.
Answer incoming phone calls and check branch voicemail.
Assist the Branch Manager with operational tasks, including daily initialization, preparing the daily deposit, and importing live checks.

Benefits

Health insurance with employer contribution.
Dental insurance with employer contribution.
Vision insurance with employer contribution.
15 days of paid time off to start, plus one additional personal day.
Paid holidays.
401(k) plan with employer match; the overview states the match begins after one year.
Company-provided life insurance.
Long-term disability coverage.
Short-term disability coverage.
Employee Assistance Program with confidential mental health support.
Access to LinkedIn Learning's library of more than 10,000 professional development courses.
Employee of the Month Program.
Philanthropic support for multiple charities, including an annual drive for St. Jude Children's Research Hospital.
Professional offices with a friendly team environment.
Monthly incentive bonus pay.
Internal promotion opportunities.